There are a number of reasons why checks may not be able to be deposited using the mobile app:
- Folded or torn corners.
- The front image is not legible.
- The amount entered doesn’t match the amount read by the scanning software.
- The routing and account numbers are unclear.
- The image is too dark.
- Endorsem*nts are missing from the front or back of the check.
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Some check types aren’t eligible for mobile deposit, including:
- Checks payable to any person or entity other than you (i.e., payable to another party and then endorsed to you).
- Checks that don’t contain a nine-digit U.S. routing number.
- Checks that contain evidence of alteration, or that you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
- Checks made payable to a business.
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Great question! Mobile deposit is an easy way to electronically deposit checks from your mobile device using our mobile app.
The best part? Mobile deposit is free1 to Gate City Bank customers. Simply download the Gate City Bank mobile app to get started.
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Great question! You need only be a current Gate City Bank customer with a checking or savings account to use mobile deposit. You must also be enrolled in online banking and have downloaded our mobile app. Before depositing your first check, you’ll need to read and accept the Mobile Remote Deposit Agreement. Don't have our mobile app? Download it today:
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Mobile check deposits using the Gate City Bank mobile app are protected. Security features include enhanced security measures such as password protection, data encryption and internet firewalls to guard against unauthorized access.
Check images and other private information are not stored within the mobile app or on your phone, making a check deposit with the mobile app as safe as using online banking.
Don't have our mobile app? Download it today:
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