Like any other wireless technology, Bluetooth can run into issues that prevent you from connecting -- or "pairing," in Bluetooth parlance -- devices. Resetting your Bluetooth device resolves any connection problems as well as any other software-based problems you may be having with your Bluetooth device, like the unit shutting down unexpectedly or locking up.
Troubleshooting
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Before resetting your Bluetooth device, turn the device off and then on to see if the device can reestablish a connection with your computer or other piece of office equipment. If the connection problem is still present, restart your computer or other piece of office equipment to clear any Bluetooth issues that may be interfering with establishing a clear connection. Make sure the Bluetooth device’s batteries are not depleted. If you haven’t updated your Bluetooth’s software within the device or your computer, consult the device’s manual for the update procedure and perform the update. Updating the device’s software can resolve a variety of connection and function issues you may be having with the device.
Resetting
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The reset procedure for a Bluetooth device varies by device, so consult your Bluetooth device’s manual on the proper steps to take to perform a reset procedure. Resetting your Bluetooth device clears the unit of any stored passkeys and connections and can usually be completed within minutes. The procedure returns the device to its factory settings. Perform a reset procedure as a last resort and only after troubleshooting connection and function problems.
After the Reset
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After resetting your Bluetooth device, place your computer or other device in “Discoverable” mode to reestablish a connection with your Bluetooth device. Select your Bluetooth device’s name when prompted by your computer’s Bluetooth wizard, then enter the device’s passkey when prompted. Most devices have a default passcode of 0000; check your user manual if this doesn't work. Your Bluetooth device will now connect with your computer or other office device. To ensure a stable connection, make sure your Bluetooth device is within 30 feet of your computer or other office device.
Reset Limits
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You can reset your Bluetooth device as many times as you want, but each time you reset the device, you must reestablish a connection with your computer or other piece of equipment. If you continue to experience problems with your Bluetooth device after a reset, you may have a hardware-based problem. Consult your Bluetooth device’s manufacturer for a list of service and repair centers in your area or authorization to return the device to its manufacturer for repair.
