An error occurs when I try to sign in. |
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“Sorry, there’s no matching information” error message. |
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I cannot find the account verification email from Samsung. | If you can’t find the verification email sent by Samsung, please check your spam folder. If you still can’t find it, you can receive another verification email using the following methods:
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Someone unauthorized accessed my account. | When an unauthorized device has signed into your Samsung account, you will receive a notification on your current device or other devices that are authorized to use your account. If you do not recognize the new sign in, tapNo. This will prevent the other device from signing in. You can also log in to the Samsung account website, and check what devices are authorized to access your account. To do this, selectSECURITYfrom your account’s main page, and then selectTwo-step verification. SelectTrusted device(s), and then selectRemove all devices. You will need to sign back into your account on your personal devices, but this will ensure that no one has unintended access to your account. As an extra precaution, please reset your password and make sure you have two step verification enabled. |
I've enabled two-step verification but did not receive a verification code. | If you are not receiving a verification code via text message, make sure that you have a strong Wi-Fi or Mobile data connection and the number is not blocked on your device. If you are still not receiving the code, please check your device's OS version and Samsung account version before contactingSamsung Support. |
It's been two weeks since I changed my number, and I haven't gotten the completion notice. | First, check your spam folders and blocked messages, if you still don't see the completion notice, try to log in to your Samsung account anyway. If you are still seeing the old phone number listed, do not attempt the reset process again. Note:Submitting another request will reset the two week waiting period. |
My account is frozen, deleted, or requires reregistration. | In compliance with information protection laws, people under the age of 13 cannot have a Samsung account. In order to make sure we have accurate information, your account may require reregistration to add any missing information. If your account is not updated it may be frozen until it is reregistered. |
My date of birth information registered on the Samsung account is not accurate. | When entering the date of birth information, it should match with the registered information on the Samsung account. Please check and try again. In the verification process, if the information provided does not match, you may not be considered the owner of the Samsung account. |
"The number is not correct" error message. | In the verification process by email ID for password reset, when entering the phone number in the [Verify phone number] step, you must enter with the same number as shown partially on the screen including the country code. In the United States the phone number will be 1-(area code)-(phone number). If you have tried with the incorrect number several times, additional attempts will be restricted for 30 minutes. |
FAQs
Why do I get an error when signing into my Samsung account? ›
If you receive this message, try signing in again. Double check that you are using the correct email address and password. Your email address and password must match what you entered when you created the account. You can also try checking your internet connection.
Why won't my Samsung account let me log in? ›If you cannot sign in, first check to make sure your Android™ version and Samsung account version is up to date. Check the Samsung Account status website. Sometimes, sign-in problems can be caused by temporary system issues.
How can I fix my Samsung account error? ›- Samsung Repair Tool. ...
- Restart Your Samsung. ...
- Check Samsung Account Credentials. ...
- Check Galaxy Apps Cache. ...
- Check Another Network. ...
- Delete Conflicting Apps. ...
- Reinsert the SIM. ...
- Check the Date and Time Settings.
There are multiple reasons why a verification code isn't received: The code was sent to the wrong number. The Send code button wasn't clicked. Weak network connection.
How do I regain access to my Samsung account? ›- Reset password through primary email. Select Email verification > Tap Continue. ...
- Reset password by security question. Select Verify with security question. ...
- Reset password by recovery email. Select Verify with recovery number or email. ...
- Reset password by recovery phone number.
If you forgot your password, go to the Samsung.com login page and click on "Find ID and Reset Password" to receive the password change email. 1- Select the "Reset Password" tab on the Samsung Account page (https://account.samsung.com/).
How do I log into my Samsung account from my Android phone? ›- Head into your Settings and tap on Samsung Account.
- Enter in your Email / mobile number or sign in with your Google Account.
- Proceed to enter in your Samsung Account password, then tap Sign in.
You can also log into your Samsung account on your computer by following the instructions below. 1 Visit the Samsung Account homepage. 2 Click “Sign in”. 3 Enter your email address and password and click “Sign in”.
How do I fix Samsung account sync error? ›- Check your network connection. Make sure you are connected to Wi-Fi or mobile data. ...
- Clear data from Samsung Cloud. Navigate to and open Settings. ...
- Navigate to Samsung Cloud settings. Navigate back to the first screen in Settings. ...
- Re-sync Samsung Cloud.
As always, we're ready to serve you online at Samsung.com with round-the-clock chat, and on Facebook Messenger and Twitter. You can reach us by phone at 1-800-SAMSUNG.
Can a Samsung account and a Google account have the same email? ›
You can use multiple Samsung services with one Samsung account, without having to register for each service separately. Creating a Samsung account using your Google email address is a convenient way to seamlessly access Samsung services and benefits.
How do I authenticate my Samsung account? ›- Open Settings > Select Samsung account.
- Select Forgot password or don't have an account? >
- Check terms and conditions, then tap Agree.
- Enter requested information > Tap Create account.
- Enter your phone number > Tap Send > Enter verification code > Tap Verify.
Your Samsung account can hold a lot of important personal information, so it is protected with two-step verification. You'll get a prompt or text message on a mobile device to confirm that it is you logging in.
Why can't I log into my Samsung account? ›Double check that you are using the correct email address and password. Your email address and password must match what you entered when you created the account. You can also try checking your internet connection.
How do I reset my Samsung account without verification? ›- In your web browser, go to the Samsung Account Reset password page.
- Enter your Samsung account email address and click Reset password.
- Select an email address to send the password reset request.
- 1 Run “Settings” from your apps screen and tap on the “Accounts and backup” option.
- 2 Click on “Manage accounts”.
- 3 At this screen, tap the “Add account” option.
- 4 Choose the option that you want, then read and agree to the Terms and Conditions Agreement by checking the consent icon.
- Select Verify with recovery number or email.
- Select Recovery email > Tap Continue > Tap Go to inbox > Follow the instructions in the email.
- Enter a new password > Tap Next. * You can choose to sign out or stay signed into your Samsung account on other devices that have active login sessions.
- Open Settings > Select Samsung account.
- Select Forgot password or don't have an account?
- Select Forgot ID.
- 1 Go to the Samsung Account website and click Sign in and enter your login details.
- 2 Click on Security then enter your password.
- 3 Under Password and security click Two-step verification.
- 4 Click Text message.
- 5 Click Edit personal information.
- 6 Click Add phone number.
- 7 Enter your phone number and click Send code.