Why did I get an email saying your account will be deleted?
OneDrive for Business OneDrive (work or school) OneDrive (home or personal) OneDrive for Mac OneDrive for Windows More...Less
If you haven't used your OneDrive account in the past twoyears, you may receive this email warning:
Your OneDrive is inactive and will soonbe deleted
Is my OneDriveabout to be deleted?
Yes. If you receive an email like this, it's for one or more of these reasons:
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You haven't used your OneDrive account in two years.
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You have exceeded your OneDrive storage limit for more than 12 months.
Tips:
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If you don't think this applies to you, it could be you used your work or school account to create a personal Microsoftaccount some years ago.
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This could have been for Xbox, Skype, or Outlook.com, but it resulted in aOneDriveaccount also being created. This is normal for all Microsoft Accounts.
What should I do?
To stop your OneDrivefrom being deleted, sign in to to reactivate your account.
Sign in
If you are unable to sign in
How you resolve problems signing into your Microsoft accountdepends on the type of issue preventing you from signing in.
Learn more about when You can't sign in to your Microsoft account.
This email is only applicable to a personal account you've associated on onedrive.com. It is not applicable if you have a subscription to SharePoint, which includes OneDrive for work or school.
If you see the message "It looks like this email is used with more than one account from Microsoft" it's likely that you have a personal account that was created with your work or school email. Learnmore aboutWhich OneDrive account to use.
Other FAQs
Emails from the domains belowaregenuine Microsoft communications and relate to personalOneDrive(onedrive.com).
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@mail.onedrive.com
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@notificationmail.microsoft.com
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@infomail.microsoft.com
Tips:
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If you're not sure whether the email is legitimate or not, do not click the email link, butsign in to onedrive.com to reactivate and review your account.
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If you still believe the email is phishing,copy and paste the phishing scam message into a blank new message as an attachment and send it to[email protected]
No. Personal Microsoft accounts and Microsoft 365 work or school accounts cannot be merged, but they can be used side by side. Read more atCan I merge my personal and work Microsoft accounts?
Learn more
Need more help?
| | Contact Support For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, selectContact Supportto be routed to the best support option. | |
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