Why can’t I transfer my tickets?
You can use Ticket Transfer for most events, but some have rules and restrictions. You can find your event's available options listed in your confirmation email or on the venue's official site. If Ticket Transfer isn’t eligible, you'll receive a message that the Event Organizer hasn’t activated the feature when you select the transfer button.
The option may not be available for one of the following reasons:
- The venue doesn't offer Ticket Transfer yet (we're working on that).
- The artist or venue turned Ticket Transfer off for that event/section.
- The event was canceled (ticket buyers get automatic refunds).
- The event already took place.
- The tickets were bought over the phone.
All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.
To prevent errors, try these tips:
- Turn off your VPN, Apple Private Relay and other proxy servers when transferring tickets.
- If you’re signed into multiple devices, browsers, or tabs, or you’re trying to transfer while using public Wi-Fi, you might run into some errors. Make sure you clear your history and cookies and try again.
If you still need help, contact Fan Support.
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