If your IG charts are not working, try the following:
- First check our platform status page to ensure our charts are up and running
- Open your chart in a different web browser. For example, if you usually use Windows Explorer, try Google Chrome. We recommend Chrome as a default browser. All the support below relates to Chrome, however different browsers may have different methods
- Clear your cache and browsing data. You should usually be able to find this under the ‘settings’ or ‘history’ section in most browsers. On Chrome, click the options button in the top right-hand corner, then ‘more tools’ and ‘clear browsing data.'
- In the ‘time range’ drop-down choose ‘all time’, and only tick ‘cached images and files’ from the options underneath. Then, click ‘clear data’.
