Hi,@Grade2Grad.
Bank Deposit is a manual payment method, so if a store has this option available on checkout then customers who select this method will need to pay for their order by manually sending you the funds via their bank account.
Do you remember setting up an option for bank deposits at all on your store? To check, you can navigate to your Shopify admin > Settings > Payments > Scroll down to the Manual payment methods section. If you see the Bank Deposit option listed here, like on the image below, then this confirms that you or someone working on your store may have added this payment option when setting up your store's payment methods.
So if the customers have yet to pay for their orders, you'll need to contact them to arrange for payment to be made. Their respective order page should contain their contact details, which you can use to get in touch with them. If they'd like to make payment via bank transfer, you can simply provide them with your business' bank account number for them to send the funds to. If they prefer to use a card to pay for their order however, you can send them a draft order and invoice directly to their email, and they can use the link provided in their invoice to pay for their order by card on your store's checkout. Follow the instructions in this help guide if you'd like to create a draft order.
So to summarize and to reassure you, if a customer has chosen the Bank Deposit option on checkout, they would essentially only be placing an order on your store without payment. As Bank Deposit is a manual payment method, as explained in this help guide, customers will need to manually pay for their order outside of Shopify, as arranged and discussed by them and you as a seller.
If you'd like to turn off the Bank Deposit option on checkout for your store, you can click Manage as seen on the image above, then select Deactivate Bank Deposit. This would ensure that customers on your store are only paying by card on checkout, saving you from having to follow up with them for payment.
I see you also mentioned that you've just recently opened your Shopify store? How are things going, apart from this bank deposit situation?
Kimi | Social Care @ Shopify
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