What To Do When Dealing With Unsatisfied Airbnb Guests - Sid Was Here (2024)

FAQs

What To Do When Dealing With Unsatisfied Airbnb Guests - Sid Was Here? ›

If the guest is still not satisfied, don't be afraid to contact Airbnb. Although Airbnb's customer service will likely encourage you to solve the issue on your own, they can step in if the situation requires it. The most important thing to remember is to talk to your guest.

Communicate Clearly:

Communication is key when dealing with difficult Airbnb guests. Setting clear expectations and rules from the moment the guest books can help prevent issues from arising. If a problem does arise, it's important to communicate with the guest as soon as possible and remain calm and professional.

Message your Host

Generally it's a good idea to try talking to your Host first. You can message your Host directly to discuss a solution. If you come to an agreement with your Host on a resolution, there's a higher chance your request will be approved.

Message your Host: Your Host is your best point of contact to reach out to if anything comes up during your stay. It's likely that they'll be able to help you fix the issue. You can message your Host directly to let them know what's going on.

Be empathetic and offer whatever help you can, such as giving your guest compensation, or helping them find alternative accommodations. Remember that the goal is to accommodate the guest's needs, while also averting further misunderstanding and conflict.

You can ask the Host to fix the issue, request a refund of the cleaning fee or, for severe issues, you could request to cancel your reservation for a full refund of the remaining nights. Wait for a response: If your Host declines or doesn't respond, you can ask Airbnb to step in to help.

If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. Just a note, the Resolution Center may not be available for use with some hotel stays.

How cleanliness issues are fixed. Your Host may be able to quickly fix the issue, or they may be willing to give you a partial refund to make up for the inconvenience. If your Host can't resolve the cleanliness issue, let Airbnb know within 72 hours of discovering the issue.

How do I deal with needy guests on Airbnb? ›

Always be polite.

Even when your guest is being difficult, provide professional customer service and be extremely polite. That said, if you have a clear policy regarding an issue don't automatically give in to what the Airbnb guest wants, especially if it is unreasonable.

Communication with guests

Setting the expectation of quiet hours is important before your Airbnb guests even step through the door. This should be clearly outlined in your listing page, reiterated in the house rules, and communicated prior to their arrival in your automated messages.

If the neighbor reports your Airbnb listing, Airbnb will then evaluate the situation and contact the host of the listing. Apart from that, Airbnb will conduct a follow-up investigation and if required, communicate back to the neighbor.

You were ready for guests, but they didn't show up. Don't worry, we'll release payout for a canceled reservation as detailed in the Cancellation Policy. If this is your first time hosting, we may hold the payout for 30 days after the reservation was confirmed.

Reporting a disruption. When it's believed an Airbnb listing or Experience is causing a community disturbance—whether that's excessive noise, a disruptive gathering, or unsafe behavior—members of the local community can report it through our dedicated Neighborhood Support.

We accept reports directly from Hosts who contact us, as well as from neighbors.

Get help from Airbnb to resolve the issue

If your Host is unable to resolve the issue, doesn't respond at all, or declines your refund request, just let us know, click or tap Get Help from the reservation page. Someone from our team will step in to help resolve the issue.