Remember that all state laws are different and the document you’re trying to use may not comply with requirements where the bank is located. Some states may require a raised seal from a notary or the agent to sign the POA. This is why it’s so important for everyone to update their documents — especially the POA — if they move states of residence.
If the POA is many years old, it may be too “stale” to effectively use. The laws in the state may have changed since the POA maker originally signed the document. The document may not have the necessary language the bank needs to allow access to accounts. It’s important to update a POA periodically, so long as the POA maker is capable of making a legal document. If the POA maker is incapacitated (meaning they’re physically or mentally unable to make decisions or do things for themself), then they can’t — and shouldn’t — make any new legal documents.
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If a POA is not durable and the maker is now incapacitated, a bank may refuse it. The “durable” part of a POA means that the document can be used even if the maker becomes incapacitated. When a person makes a durable POA, the document is intended to let their agent do the job even if the maker is no longer of sound mind. Without the durable part, the agent won’t be able to use the document after the maker loses capacity due to dementia or other medical issues.
Another challenge: A bank may request that the POA maker and/or the agent appear in person for a request. That may not be possible due to illness, location or mobility issues for one or both of them. It is always wise to have an alternate agent listed in the POA who could step in if needed. If that’s not feasible, the bank needs to be informed why the agent can’t appear and a doctor’s note should be provided to explain the POA maker’s limitations.
When to escalate the issue if a bank refuses your POA
If you’re being asked for additional information by the bank, it may be part of their procedures or a legal requirement. For example, if a power of attorney doesn’t take effect until the maker is incapacitated (called a “springing” power of attorney), the agent may need a doctor to certify that the POA maker is unable to handle his or her own affairs. It’s another hurdle to jump, but it does protect all involved.
However, even if the bank says they want the account holder to use one of the bank’s power of attorney forms, they still should not reject a POA that is legally effective and has the correct language giving the agent the right to conduct banking transactions for the maker.
