What should I do if my payment does not show on my credit card statement? | Consumer Financial Protection Bureau (2024)

FAQs

What should I do if my payment does not show on my credit card statement? | Consumer Financial Protection Bureau? ›

You should let your credit card company know if your payment does not show on your statement. You can call the card company to try and resolve the issue quickly. However, in order to protect your rights you must send a written billing error notice to the card issuer.

One of the most common reasons why your credit card transactions may not be showing up is due to delayed processing. When you make a payment using your credit card, it can take some time for the transaction to be processed and reflected in your statement.

While a payment can take a few days to process, and your balance won't update until that happens, credit card companies are required to credit you for the payment the same day. If that hasn't happened and it's been a day or two since you made the payment, contact your credit card issuer immediately.

If your credit card statement says "no minimum payment due," that usually means you paid your statement balance in full by the most recent due date, or you didn't make any charges during this billing cycle.

Sometimes, when a transaction is being processed, a delay may occur between when a transaction is removed from the pending state and posted to your account. Just give it a few days and the transaction will be posted to your account once it's finished processing.

When checking your bank account, a pending transaction might not show up in your current balance. That's because the retailer still needs to process and complete the payment. So, it may look like you've got more money to hand than you really do.

However, in order to protect your rights you must send a written billing error notice to the card issuer. You should send the written notice within 60 days of receiving the statement that should have reflected the payment. You should follow the instructions on your statement for reporting a billing error.

Why is my credit card bill payment not reflecting in my card account even after successful payment? Your card issuing bank may take up to 2 working days to complete the payment and update it in their records. Note: The bank will consider the payment date as the date for the bill payment.

If your credit card payment does not go through, your card issuer will typically charge you a returned payment fee. It could even add on a late payment fee, depending on the terms of your card agreement. Not only that, but your bank may also assess you for a “non-sufficient funds” fee.

If your credit card statement reflects a zero minimum payment due - even if you have a balance on your card - it is because of recent, positive credit history. A review of your recent credit history and determination to waive your minimum monthly payment allows you to skip your monthly payment for a statement cycle.

Why is my purchase not showing up on my credit card statement? ›

The most common reason this happens would have to do with the card being declined or the transaction interrupted. When an attempt it made to collect the funds, the bank or credit card company can decline the payment for their own reasons.

Some retailers don't process payments straight away so these will not appear in your pending transactions. The payment will appear when the retailer processes it, usually within a couple of days. Examples of offline payments include payments made on flights, parking, toll roads and market stalls.

It generally takes one to five business days for a credit card payment to post to your account. Your payment may even be credited to your account before it posts. In other words, your card issuer may acknowledge receipt of the payment before the transaction is fully processed.

It generally takes one to five business days for a credit card payment to post to your account. Your payment may even be credited to your account before it posts. In other words, your card issuer may acknowledge receipt of the payment before the transaction is fully processed.

Sometimes pending transactions may disappear from your transaction history and the amount is returned to your available balance. This means the transaction has expired and at this stage has not been processed by the merchant.

Sometimes the bank will take time to show the payment in the account. In that case, you can easily contact your bank's customer care service and will get complete information regarding the matter.

A Pending Transaction is one that you have made with your Credit Card or your Card number which has not yet posted to your Account. When you make a transaction, the Available Credit on your Account is automatically reduced by the amount of that transaction.