What’s expected of Hosts and their stays (2024)

Community policy

  • Reliable communication: Hosts should be responsive and willing to answer questions within a reasonable amount of time from guests or Airbnb and follow any necessary steps from Airbnb to fix issues.
  • Accurate listings: A host’s property, location, listing type, privacy levels and amenities should accurately reflect what was written in the listing description at the time of booking. Hosts may only adjust details for an accepted booking after guests consent.
  • Secure stays: Hosts are responsible for maintaining a secure listing. Keys or access codes should be provided for all main points of entry.
  • Reliable check-ins: Hosts must provide guests with the right information to access their stay at check-in (e.g. proper access codes, clear directions). Hosts that plan to meet guests at check-in must ensure that they’re present at the agreed-upon time. The use of lockboxes or entry codes must remain secure (e.g. change codes between reservations).
  • Clean stays: A host’s property must be free of known health hazards (e.g. mold, pests, vermin), meet a high standard of cleanliness, and be cleaned between stays.
  • Safe stays: Hosts are responsible for maintaining a listing free of safety hazards (e.g. blocked fire exits, risks of electric shock, rat poison). Hazards inherent to the listing (e.g., high heights, bodies of water) must be disclosed in the listing description. In addition, hosts must follow all applicable laws and regulations (e.g., the listing should meet applicable fire code requirements). Learn more about safety information on listings.
  • Authorization: Airbnb requires that all hosts be authorized to host, and that hosts comply with all applicable laws. Using a third party to book a hotel or third-party accommodation and listing it on Airbnb is not allowed. Hosts must adhere to specific rules for timeshares or similar accommodation types when considering whether or not to list these types of accommodations on Airbnb.
  • Animal welfare: Stays or Experiences that exploit animals have no place in our community (e.g. roadside zoos, trophy hunting experiences). Hosts must meet Airbnb’s guidelines for animal welfare. Learn more about ground rules for hosts.

Learn more aboutground rules for Hosts.

We're here to help

If you witness or experience behavior that goes against our policies, please let us know.

While these guidelines don’t cover every possible scenario, they’re designed to offer general guidance on Airbnb’s community policies.

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What’s expected of Hosts and their stays (2024)

FAQs

What’s expected of Hosts and their stays? ›

Clean stays: A host's property must be free of known health hazards (e.g. mold, pests, vermin), meet a high standard of cleanliness, and be cleaned between stays. Safe stays: Hosts are responsible for maintaining a listing free of safety hazards (e.g. blocked fire exits, risks of electric shock, rat poison).

What is expected of a host? ›

Hosts welcome guests, answer questions, and work as a liaison with support staff as the event unfolds. Hosts assist with the planning, preparation, and organization of events, and manage any relevant staff working as helpers, including a kitchen or serving staff.

What is a good host expected to do? ›

As a host, creating a relaxed atmosphere is key. It's your job to make your guests feel at home, and a large part of that is you feeling at home. So if you're the one hosting, set the table in a way you find beautiful. Listen to music you enjoy.

What are the expectations of Airbnb hosts? ›

Listings should maintain a high overall review rating and avoid too many low ratings. We've found that Hosts who get great reviews tend to focus on four things: reservation commitment, timely communication, accurate listing details, and cleanliness.

What is expected of a host family? ›

Your students are visiting the USA from abroad and expect to feel comfortable and safe in your home. Other than a bedroom, they need things like food, access to a shower, laundry and bed linen. Be mindful of their needs and how you can best live together so that everyone enjoys the experience and cultural exchange.

What is the duty of a host? ›

What does a Host or Hostess do? A Host or Hostess makes sure that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts or Hostesses typically provide menus, take names for reservations and answer the phone.

What to expect as a Hostess? ›

Hosts and hostesses are continually communicating with others. They communicate with customers when they greet them, answer questions and give them updated wait times. Some hosts even take drink orders. Hosts also communicate with servers, discussing seating needs and details such as party size.

What makes an amazing host? ›

Personality traits of restaurant hosts and hostesses include friendliness, sociability, and communication skills. After all, they're greeting people at the front entrance. Find a cheerful person who loves people, and let him or her be the one to welcome your guests.

How to be a classy host? ›

Qualities of a good host
  1. Planning. Take time beforehand to consider what kind of event you are going to host and what you will need to buy and prepare in order to offer an amazing experience for your guests. ...
  2. Organization. ...
  3. Consideration of space. ...
  4. Choose the right guests for the right moment. ...
  5. Create a unique atmosphere.
Dec 20, 2021

What is a host responsible for? ›

A social host may be liable for third party property damage and personal injury under the following conditions: The host served alcohol to a person(s) He or she knew or should have known the person(s) were intoxicated, and. He or she knew the person(s) would be driving afterward.

What to expect as an Airbnb host? ›

Secure stays: Hosts are responsible for maintaining a secure listing. Keys or access codes should be provided for all main points of entry. Reliable check-ins: Hosts must provide guests with the right information to access their stay at check-in (e.g. proper access codes, clear directions).

What percentage do hosts pay Airbnb? ›

Airbnb charges hosts a service fee for each booking. What percentage Airbnb takes can vary, but it's typically around 3% for most hosts. However, Airbnb's commission can go up to 14% or more for hosts who have a Super Strict cancellation policy.

What are the duties of a host on Airbnb? ›

They may do everything from setting pricing, to meeting guests at check-in, to scheduling property maintenance. The account owner of the hosting team is always listed as the primary Host.

What to expect from a host family? ›

A host family offers a warm, friendly welcome and a safe, caring environment where an international student can stay and expect to be treated as part of the family during their time away from school.

How much do host families get paid? ›

Host Families can receive a monthly stipend of $1,000* (Varies by state) to assist with their expenses. Boost your monthly stipend and earn other rewards by referring qualified host families matched with a student.

What is an ideal host family? ›

The best host families exemplify the traits already mentioned - hospitality, patience, and a commitment to the student's well-being and success. They have an honest desire to make their student "part of the family" to the best of their abilities.

What is the host responsibility? ›

The elements of a host responsibility policy are: serve alcohol responsibly. provide and promote alternatives, such as low and non-alcoholic beverages. provide and promote an appropriate food selection.

What makes a good host? ›

Being a good host is about helping Ur guest feel at home, welcome, at ease, comfortable, safe.

What does the host do? ›

Host duties and responsibilities

Helping guests with reservations and guiding them to their table. Giving guests accurate wait time estimates and seating them in the waiting area. Providing customers with menus and answering any initial questions they may have.

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