What is your money-back policy?
General We can refund purchases made with credit cards or PayPal to the source account. Please note that Namecheap has no control over any additional charges that PayPal or credit card companies may charge, so you’ll need to contact them directly. Deposits made using cryptocurrencies are non-refundable. Domain Names As stated in our Domain Registration Agreement, domain registrations and renewals are final. However in some cases, we may provide a refund if you have a valid reason for requesting a new domain name cancellation — you will need to Contact Us within 5 days (120 hours) after registration. Please note that cancellation and refund may be not possible due to restrictions imposed by the applicable registry or registry operating company.
Refunds are not possible for Premium Domains. It is not possible to change or edit domain names after registration, so please ensure correct spelling before confirming your domain purchase.
Where a cancellation and refund is not possible, there are other options: What to do with an unwanted domain?
Hosting Services
Namecheap offers a Refund Policy on new purchases of Shared, Reseller, VPS Hosting, and Dedicated servers.
Please note that renewals of hosting services may be refundable in case you cancel your hosting package within 48 hours after renewal. In other cases a prorated refund may be provided upon consideration.
It is required to cancel the hosting account and contact us via [email protected] providing the cancellation ID.
Individual hosting product policies are as follows:
Shared, Reseller & VPS Packages
Open to a full refund within 30 days of purchase, giving you plenty of time to test their overall performance.
Please mind that only first-time hosting accounts are eligible for our 30 Day Money Back Guarantee. For example, if you've previously purchased a Shared Hosting package and cancelled it with a refund, you will not be eligible for any further shared hosting refund.
Additional third-party software licenses (like cPanel or Softaculous) are non-refundable.
Dedicated Servers
First-time Dedicated purchases are refundable (excluding license prices) within 1 week of the delivery date.
We offer a 2 Month Free Trial for all our Private Email subscriptions with full functionality, so you can test our product before making a purchase. We won't ask for your credit card details or force you to auto-renew. However, if you purchased or renewed Private Email subscription and want to revert the charge - we've got you covered. Please get in touch with our Support Team within 7 days after the charge.
SSL Certificates
Certificates which are not yet issued (status in your account states ‘New’, ‘Renewal’, or ‘Pending’) can be canceled and refunded within 90 days of purchase.
Open to a full refund within 15 days of certificate issuance (for SSLs in the status ‘Issued’, or‘Installed’), including the 90 days from the purchase.
In all other cases, SSL Certificates are non-refundable. Learn more: SSL Cancellations and Refunds.
PremiumDNS
Open to a full refund within 5 days of purchase. In all other cases, such as renewals, PremiumDNS and related service(s) are non-refundable.
Apps Marketplace
Our Apps Marketplace products are open to a full refund within 24 hours of purchase or renewal. However applications which have a trial period or a free plan are not refundable.
To request a subscription cancellation and refund, contact our Support Team via Live Chat or [email protected].
For further details, view our full legal Refund Policy.
