What is the refund policy? | CoinLedger Help Center (2024)

At CoinLedger, we have assisted thousands of cryptocurrency investors with reporting their crypto taxes since 2018. We are dedicated to delivering exceptional software and a seamless user experience. Ensuring the accuracy of your tax reports is our top priority.

However, we understand that there are some cases where issuing a refund is the right thing to do. For these cases we have a dedicated support team on hand to assist with troubleshooting these requests. Before sending us a message to request a refund, please review these guidelines to ensure that your request is handled efficiently.

CoinLedger Refund Policy

We offer a 14-day money-back guarantee if you are not able to get an accurate tax report using CoinLedger software. You are eligible for a refund provided that all three of the following conditions are met:

We do not provide refunds for the following reasons:

Difficulty importing into tax filing software

CoinLedger directly integrates with these major tax filing software providers:

In addition to providing step-by-step guides for each tax filing software, our customer support team is available to assist with getting your file correctly imported.

If you are having trouble importing your tax file please send us a message and we will personally verify that the tax file you exported from CoinLedger is compatible and up to date. Unless our support team detects a corruption in your file export after testing out the file, we are not able to issue a refund.

Hiring an accountant

CoinLedger is not tax filing software, so it’s entirely expected that you will need to find an additional filing solution after you generate your crypto tax reports.

After using CoinLedger software you will need to take the additional step to file your tax reports - either through e-filing tax software or by using the filing services of a tax professional. Filing with a tax professional does not replace the work that CoinLedger software does to accurately calculate your profits and losses for tax purposes. Instead, CoinLedger helps you to automatically prepare tax forms that would be difficult to complete by hand.

Our system has been reviewed by a panel of crypto tax attorneys and accountants with extensive experience in crypto tax law and accounting. If you have any questions about the formatting of your tax report or about which tax reports you need to send to your tax professional, please send a message in to our support team and we will be happy to guide you.

Purchasing the wrong tax year

If you purchased the incorrect tax year we can help with crediting your account so that you can get the report for the correct tax year. However, we cannot issue a refund once the mistaken tax report has already been downloaded. Please do not download the reports for the incorrect tax year as this may disqualify your refund request.

Missing transaction history data

CoinLedger is designed to give you an accurate crypto tax report. Our system highlights Missing Cost Basis warnings (explained here) in order to show you that you have missing or inconsistent transaction history data. In most cases, these Missing Basis warnings are due to data that is missing from our platform and has not been imported. Our app is designed to flag them to you to make sure that you file accurately with your local tax authority. For this reason, we are not able to provide a refund for Missing Cost Basis warnings in most cases, as they are not a limitation of the CoinLedger software.

Change of mind

At CoinLedger, we believe we provide all of our users with an outstanding and exceptional user experience. For this reason, we do not provide refunds for change of mind after purchase. Only accounts with verified product limitations or shortcomings are eligible for a refund.

If you have any questions about your CoinLedger account please send a message to our customer support team at [emailprotected].

What is the refund policy? | CoinLedger Help Center (2024)

FAQs

What is the refund policy? ›

A Refunds Policy is a set of disclosures that explains to customers what to do if they would like to receive their money back after they have received the goods, digital products, or after a service has been performed.

What is the purpose of the refund policy? ›

It serves as a vital point of reference for both consumers and business owners, clarifying the rules and expectations governing product or service returns. A well-drafted refund policy not only ensures legal compliance but also plays a pivotal role in building trust and positive relationships with customers.

What is the refund policy for CoinLedger? ›

At CoinLedger, we believe we provide all of our users with an outstanding and exceptional user experience. For this reason, we do not provide refunds for change of mind after purchase. Only accounts with verified product limitations or shortcomings are eligible for a refund.

How much does it cost to use a CoinLedger? ›

CoinLedger Pricing & Fees

Hobbyist: $49/year, supports up to 100 transactions. Day Trader: $99/year, supports up to 1,500 transactions. High Volume: $159/year, supports up to 5,000 transactions. Unlimited: $299/year, supports complete transactions.

What is refund rules? ›

a) In case a wait-listed ticket is cancelled online, the refund of fare shall be made after deducting the cancellation charge of ₹ 20/- +GST per passenger, if the ticket is cancelled online up to four hours before the Scheduled Departure of the Train.

What is eligible for refund? ›

You get a refund if you overpaid your taxes the year before. This can happen if your employer withholds too much from your paychecks (based on the information you provided on your W-4).

What are the benefits of a refund policy? ›

Overall, a Return and Refund Policy will encourage consumers to buy from your store and to place trust in your brand. It can even be used as a marketing strategy to attract new customers and increase your sales.

Is the refund policy legal? ›

Even if you've bought the wrong colour or size, stores don't legally have to refund you simply because you've changed your mind. (It's different if items are faulty.) In reality, many shops offer more generous returns policies. If stores have published returns policies, they have to stick to them.

What do I write in a refund policy? ›

(Store Name) Refund Policy
  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, sale items cannot be refunded.

What is the fee refund policy? ›

revised policy by the UGC. Regulations, 2023, wherein "delay in, or denial of, the refund of fees due to a student who withdraws admission within the time mentioned in the prospectus, subTecf to guidelines, if any, issued by the Commission, from time to time" has been defined as one of the grievances.

Is there a no refund policy? ›

It is legal to offer no return or refund policies in the US and Canada, but in Australia, the UK, and parts of Europe, returns are required by law for faulty products.

What is Dollar General's refund policy? ›

You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.

Does CoinLedger report to the IRS? ›

Yes. In the United States, your transactions on Ledger and other platforms are subject to income and capital gains tax.

Is CoinLedger trustworthy? ›

CoinLedger is the highest-rated crypto tax and portfolio tracking platform used by more than 500,000 investors around the world. CoinLedger is designed to be easy to use, even if you're not a tech or finance expert.

Do I have to pay for CoinLedger? ›

You can use CoinLedger completely for free to import all of your crypto transaction history, view your net capital gains and losses, and track your portfolio. Payment is only required when you want to download and view your full tax report.

What is the US law on refund? ›

There's no right to cancel contracts or purchase agreements. Whether you can receive a refund depends on the retailer's return and refund policies. Yet, consumers can seek action for cases involving unfair or deceptive practices. Each retailer may set its own refund policy, which they must disclose at the time of sale.

What is the normal return policy? ›

A 15 to 30-day return policy is standard, but some businesses opt for 90 days, and others are willing to accept a return up to 365 days later, as long as you have the purchase receipt. When writing this clause, remember that items with gift receipts are often expected to have longer return windows.

What can I do if a company won't refund me? ›

These strategies and this sample complaint letter can help you get your money back or reach another resolution.
  1. Go Back to the Store or Website.
  2. Write a Letter.
  3. Get Outside Help.
  4. Post an Online Review.
  5. Consider Dispute Resolution Alternatives.

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