What is a Key Performance Indicator (KPI)? - KPI.org (2024)

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What is a Key Performance Indicator (KPI)? - KPI.org? ›

KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help people across the organization make better decisions.

An IT KPI or key performance indicator helps to keep track of all relevant aspects of quality regarding an IT project. KPIs help deliver projects on budget and time by analyzing and optimizing the IT ticket management, IT problem-solving and IT cost management.

Key Performance Indicators (KPI) a set of quantifiable measures that a company uses to gauge its performance over time. KPIs. used to determine a company's progress in achieving its strategic and operational goals.

Key performance indicators (KPIs) A key performance indicator (KPI) is a quantifiable metric that measures the performance or progress of specific business goals and objectives. Common KPIs include revenue, customer satisfaction, customer lifetime value (CLV), and conversion rate (CVR), and return on ad spend (ROAS).

Key Performance Indicators (KPIs) gauge the success of a business, organization, or individual in reaching specific objectives. The KPIs can differ based on industry, company, and personal objectives. Popular KPI examples include customer satisfaction, employee retention, revenue growth, and cost reduction.

Key performance indicators are data that show you just how good you are at attaining your business goals. Meanwhile, metrics track the status of your business processes. With KPIs, you will know if you're hitting your overall business targets, while metrics focus on the performance of specific business processes.

A simple KPI goal might be “shorten sales cycle length,” which tracks the average time it takes from initial contact to closing a sale. A SMART KPI goal would be “Decreasing sales cycle length by 5% each month to decrease sales costs by 15% by the end of Q4.”

Employee key performance indicators (KPIs) are objective performance standards that set benchmarks for success. KPIs quickly reveal whether your employees are on track to meet their goals. They reduce bias, increase transparency, and provide insight into performance trends.

What is an example of a bad KPI? ›

For example, say your business had a KPI along the lines of “make the workplace neater” or something else similarly vague. In this instance, employees might clean up their desks and make their workspaces nicer, but still fall short of the goal because there's no measurable standard.