When you exceed your storage limit, you will not be able to add more files to your account. This means that various features will stop working:
- You can no longer upload, copy or import files to your account.
- Synchronisations and backups with the MEGA Desktop app stop.
- Camera uploads from our mobile apps stop.
- You can no longer post new files to chats.
- Scheduled backups with the MEGA command line stop.
How do I resolve this?
You can remedy the situation by either deleting data or upgrading your account.
You have to upgrade to a plan that has higher storage limits than the amount of data you have stored.
If you have multiple MEGA accounts, they all have to be upgraded to a plan which has higher storage limits than the amount of stored data. For example, if you have two accounts with 3 TB and 5 TB respectively, you can’t just upgrade one to a Pro II plan; both of them will need to be on a Pro II plan.
What happens if I stay over my storage limit?
You’ll receive warnings from MEGA, both via email and messages in our app and websites, to let you know that your storage is full and that you can’t complete some actions.
After 30 days, if you’re still above your storage limit, then your account will be locked; you won’t be able to delete or download your data and will have view-only access to it, until you upgrade your account to a plan which has higher storage limits than the amount of data you have stored.
Your account will stay locked for a total of 45 days, and we’ll continue to send you warnings, because if at the end of this time you still haven’t upgraded your account, your data will be deleted.
