What does cancellation cover mean? InsureandGo (2024)

When it comes to getting yourtravel insurance directfrom a provider, many of us want that little nugget we know as cancellation cover.

But then we put in a claim for something we’ve cancelled and –whoa!– it gets denied. Why? What went wrong?

A quick explanation of cancellation cover

In a nutshell, cancellation cover, in terms of travel insurance, means that if something goes wrong and it is necessary and unavoidable to cancel your trip before you head off, you may be able to claim back money you otherwise have lost (up to the amount stated in your insurance policy).

For instance:

  • Diane books an end-of-year trip to Paris. A week before she’s scheduled to depart, she’s injured in a minor car accident and isn’t allowed to travel. She has to cancel her flights (which cost $2,500) and her hotel booking (which cost $1,800).
  • Neither the airline or the hotel will give Diane a refund, meaning she’s now out of pocket for $4,300. But through her travel insurance, Diane can recover the money she’s lost less any excess payable.

What exactly can you claim for under cancellation cover?

Cancellation generally covers you for the cost of cancelled flights, hotels, visas, tours/excursions, paid-for activities or sports, and prepaid meals, less applicable excess. This is all assuming that the expenses cannot reasonably be recovered from any source.

If you booked your trip through a travel agency and they charged you fees, you might be able to claim back some of these costs too, depending on your policy.

Getting the ’emergency’ circ*mstances of your claim right

What constitutes an emergency at InsureandGo?

  • The unforeseeabledeath, injury, or illnessof you (or your relative, business associate or travelling companion, in some instances).
  • Afire, storm, flood or burglaryat your home or place of business within 48 hours of your leaving date.
  • When you, your relative or travelling companion are a member of the armed forces, police, fire, nursing or ambulance services and you have to stay in Australia because of an emergency or you are posted overseas.
  • Falling pregnant after purchasing the Policy and where you will be more than 30 weeks pregnant (or 20 weeks for multiple pregnancies) at any time during your trip or where your doctor advises you’re unfit to travel due to complications of pregnancy and childbirth.
  • Acancelled education or tuition course overseas,if the sole purpose of your trip is to attend that course and it was cancelled due to circ*mstances outside your control.

What aren’t you covered for?

Cancellation won’t cover you if you simply change your mind about your trip or fail to organise your trip properly – e.g. if you book the wrong leaving date or you didn’t organise your visa/passport in time.

You also won’t be able to claim under cancellation if you can’t get leave from your job, if you miss your flight (or similar) or if you didn’t tell the appropriate organisations that you cancelled your trip and were charged extra because of this.

What happens if you need to cancel your trip after you depart?

Take note! Cancellation only covers you if you cancel your trip before your planned leaving date.

If you want cover for cancelling your trip after you leave, you’ll need to choose a policy that offers:

  • Trip Curtailment, which will cover you (for up to the amount in your policy) if you need to cut your trip short and return home.
  • Journey Resumption, which covers the cost of your airfare from Australia if you’ve returned home (due to an emergency) and then need to pick up the same trip later on.

Just how much money can you claim back?

How much money you can claim under cancellation will depend on the limits in your specific travel insurance policy (by the way: Limits means the maximum amount of money you can claim).

  • Some insurance levels (such as InsureandGo gold) offerunlimited coverif you cancel your trip. This means your claims aren’t capped, so you can claim back the costs of any prepaid flights, hotels etc. if cancellation of your trip is necessary and unavoidable due to any one of the many reasons listed in the policy.
  • Other insurance products may only let you claimup to a certain amount(and others may not even offer cancellation cover at all). For instance:
    • Sam does the right thing and insures his trip to New York, but it only includes $4,000 of Cancellation cover. Due to a death in the family, Sam has to cancel. His flights cost $3,000 and his hotel bookings cost $2,500.
    • Sam can only claim back $4,000 in cancellation, so he loses $1,500 of his own money.

Add up the total cost of all your bookings to see if your cancellation limit is enough to cover you if you end up cancelling your trip.

InsureandGo offers unlimited cancellation cover under our gold policy, and up to $15,000 in cancellation under our silver policy. Grab a quote now!

What does cancellation cover mean? InsureandGo (2024)

FAQs

What does cancellation cover mean? InsureandGo? ›

Some insurance levels (such as InsureandGo gold) offer unlimited cover if you cancel your trip. This means your claims aren't capped, so you can claim back the costs of any prepaid flights, hotels etc.

What does a cancellation cover cover? ›

In terms of travel insurance cancellation cover is there to protect you against financial loss should an unforeseen circ*mstance prevent you from going on your planned holiday or trip. Expenses can include, but are not limited to; loss of accommodation, pre-paid car hire, unused flights and pre-booked excursions.

What does cancelation insurance cover? ›

The benefit is designed to protect prepaid, nonrefundable reservations, including flights, hotel reservations and other bookings if the trip is canceled due to an extraordinary circ*mstance. Each policy will state exactly which events are considered valid reasons for cancellations.

What is cancellation of insurance policy? ›

Cancellation, in the context of insurance, is the termination of the insurance policy either by the insurer or the insured before the end of the period of coverage. A policyholder has a right to cancel their policy, although they are subject to limitations presented by the laws of his state.

What is not covered by trip cancellation insurance? ›

According to Allianz Global Assistance, a travel insurance provider, "Trip cancellations and trip interruptions due to known, foreseeable, or expected events, epidemics, or fear of travel are generally not covered."

What are the benefits of a cancellation policy? ›

It fosters responsibility, ensuring guests commit genuinely to their bookings. Effective cancellation policies also minimize revenue loss because of reduced no-show instances. These benefits make cancellation policy a valuable asset for both guests and hoteliers.

What does choose your cancellation cover mean? ›

Cancellation cover varies across insurers, but it generally means the lost deposits and cancellation fees for pre-paid holiday arrangements due to unforeseen circ*mstances, which are not expected, intended, or within your control.

Do you get money back when you cancel insurance? ›

Generally, insurers will refund you the money for the unused portion of your policy, assuming you paid in advance. However, depending on your state, and when you cancel, your insurer may charge a cancellation fee.

What happens after insurance cancellation? ›

If your car insurance is canceled, you're no longer legally allowed to drive in most states until you secure a new policy. To reinstate your coverage, you'll need to purchase another insurance policy. Failing to do so could lead to fines or even license suspension if you're pulled over.

How does a cancellation policy work? ›

A cancellation policy is a written agreement between a service provider and their client that clearly defines consequences, typically a fee, if the client cancels the appointment. The fee is either a percentage of the total cost of service or a fixed amount.

Is cancelling an insurance policy bad? ›

If you cancel, it doesn't usually affect getting insurance in the future. But if your insurer cancels, it's because they think you did something to break the rules. Having a policy cancelled (or voided) by your insurer can make your insurance a lot more expensive further down the line.

How long does a cancellation stay on your insurance? ›

How long does a cancelled insurance policy stay on record? A cancelled insurance policy can stay on your record indefinitely. When you apply for a new policy, even years down the line, an insurance provider might ask if you've ever had a policy cancelled. If that's the case, you'll have to answer honestly.

Can I get my money back if I cancel my policy? ›

Cancel your life insurance or funeral policy and you won't get any money back, including the premiums you paid. This is because insurance policies are risk products, not savings and investments products, and don't have a cash value.

What does cancellation cover mean on travel insurance? ›

It's a feature that responds to unforeseen events that could prevent you from embarking on your trip, such as accidents, emergencies, or even bereavement. While most travel insurance policies include some level of cancellation cover, the extent of this cover can vary significantly between different insurers.

What is the meaning of trip cancellation coverage? ›

A trip cancellation plan provides coverage if your trip is cancelled for a covered reason before you depart for your trip. The benefits could include reimbursing you for the cost of non-refundable travel expenses, like trip deposits and flight change fees, if your trip is cancelled because of a covered cause.

Can I get a refund on travel insurance if trip is Cancelled? ›

Refund of Insurance Cost After Trip is Cancelled

Therefore, if you need to cancel your trip for a covered reason, you would receive a refund for your prepaid and non-refundable costs, but not what you paid for the travel insurance.

What is not covered by event cancellation insurance? ›

Event cancellation insurance does not cover losses caused by poor event planning, poor marketing, or lack of interest.

How does cancellation protection work? ›

Trip cancellation insurance can reimburse prepaid, non-refundable travel expenses if you must cancel your trip due to an unforeseen event covered under your policy. If you are planning your next globetrotting adventure, consider protecting yourself with trip cancellation insurance.

What is cancellation for any reason cover? ›

It covers unavoidable trip cancellations due to sudden and unpredictable events, including terrorism, natural calamities, and serious injury or sudden sickness requiring minimum three days' hospitalisation of the insured person, his spouse, parent or child, who are also booked to travel with the insured person.

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