Posted by Service Champions
Air Conditioning Blog
What An A+ Rating FromThe BBB Actually Means…
AND WHY IT MATTERS
What Southern California Homeowners Should Know
About Their Heating & Air Conditioning Company
You sometimes hear about companies having different “grades”from the Better Business Bureau, but what do those ratings actually mean?
Most homeowners are aware of the BBB as a respected consumerwatchdog, but they don’t know what specifically a rating means.
Is it just about not having many complaints, or is theremore to it?
Here’s what you need to know:
The rate of complaints a business gets – and the response tocomplaints – is a part of the grade, but there is more to it.
The BBB grades companies on trust, honesty, transparency,responsiveness, safeguarding privacy, and integrity.
In fact, the BBB has a ton of information that consumers can(and should) use when evaluating contractors. They judge companies on 13different factors and assign letter grades from A+ to F.
For example, the BBB looks at things like truth inadvertising and transparent business practices. And it will lower scores forcompany’s without proper licensing or if the government has taken actionagainst the business for violations.
The BBB compiles all this information, weighting each factoraccording to its formula. They use a scale based on 100 being a perfect score. Toget an A+, a business must score between 97 and 100. It’s a lot like a reportcard from school!
So… WhatDoes Service Champions Report Card Say?
We’re proud to say that Service Champions is the heating andair conditioning company in Southern California with an A+ rating with the BBB.
As a company completely committed to the highest levels ofservice and integrity, it’s nice to be recognized by the BBB as a company that maintainsan A+ on our report card at all times!
You can also dig a little deeper into our track record withthe BBB to get an even fuller picture of who we are.
For example, the BBB website gives consumers the option ofleaving a review for businesses.
As you might expect, many consumers use this as a place tovent about a bad experience with a particular business.
But our reviews are different. Our page on the BBB websitehas 500+ reviews and the AVERAGE is a FULL5 STARS.
No other HVAC company in Southern California has even closeto that many 5-star reviews on the BBB. (Truthfully, we’d be shocked if therewas an HVAC company anywhere in the country with that many 5-star reviews on withthe BBB).
And what about our rate of complaints?
They are virtually zero, and none outstanding or unresolved.
As an experiment in 2018, we decided to calculate ourcomplaint percentage rate with the BBB. We’re a company that does about 18,000transactions a month, which adds up to about 216,000 transactions in 2018.
We had one complaint in 2018. That is a complaint rate of 0.0004percent. (And keep in mind, that one lonely complaint was resolved to thesatisfaction of both the client and the BBB).
This is another area where we don’t think there is anycompany anywhere doing the volume of business that we do that could match that astonishinglylow complaint rate.
Want to know the cool part?
We don’t really focus on having an A+ with the BBB.
It just happens because of the way we like to do business.With integrity by always keeping our promises and going over the top to makesure all our clients are happy with everything we do.
Of course, you don’t have to take our word for it. You can go to our page on the independentBBB website and verify all this for yourself.
You’ll see for yourself our awesome track record, that we’vebeen fully accredited with the BBB since our founding in 2000, and that ourreport card always remains an A+. See the BBB’s report on ServiceChampions.
