We can't turn on payments for you. it is most likely because of a service or product that you sell. (2024)

FAQs

Why am I unable to make payments online? ›

What should I do if my payment fails during an online transaction? If your payment fails during an online transaction, check your card details, ensure you have sufficient funds, and try the transaction again. If the issue persists, contact your banker or the payment service provider.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Clear your cache and cookies, or try to update your payment details using a private browser. Make sure all your card billing information is correct and up-to-date. Ensure that the billing address in your QuickBooks company file matches the address on your card.

Make sure that you have enough money in your account for the purchase. If you're still having issues, contact your bank to find out if there's a problem with your account. Try making the purchase again with a different payment method.

It is common for banks not to authorize certain transactions based on their internal policies. When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card.

Card deposit blocks from Visa and Mastercard may happen because your issuing bank has declined the payment, or because you've made multiple reattempts to make the payment. If this happens, you can try adding money with a different card, or with Apple Pay or Google Pay.

Errors like inaccurate card numbers, an incorrectly-entered expiration date, or a wrong billing address can cause issues during payment. Misconfigured Gateway: For payments to process, payment gateways must be implemented and configured correctly.

When attempting to make your purchase, especially online or via mobile app, it's easy to incorrectly enter a digit of your credit card number, expiration date or security code. If that's not the issue, maybe your billing address is outdated. These could all be simple explanations for a declined transaction.

Select ⚙ Manage, then select Payment options. Turn the switches on or off for the payment method/s you want to use. Select Save or Review and send.

Why is my payment method declined in QuickBooks? ›

Below are possible reasons why a credit card authorisation might be declined: Invalid account number. Expired credit card. Overlimit or past due.

You can process and authorize all major debit and credit card transactions directly in QuickBooks Online. Payment information is automatically updated so you never have to enter data twice. Accepting credit cards helps you to: Grow your business.

A credit card decline is when a credit card payment isn't authorized or accepted. There are a few reasons why a customer's card might not work – whether their card has expired, they've spent too much on it, or the issuing bank thinks there might be suspicious activity, among other reasons.

The payment gateway may have declined the payment for a variety of reasons. It could be that the payment information was incorrect, such as an incorrect credit card number or expiration date. It could also be that the payment gateway is not able to verify the payment information, such as a billing address or zip code.

Failures of online payments are caused by additional factors

Expiration or cancellation of a credit or debit card. An invalid billing address has been entered. Cardholder's account was flagged by the bank. Credit card debt has reached the limit of the customer's card.

You entered your card information incorrectly. You have an old address or phone number still on file. You reached your credit limit. Your card has expired.

Failures of online payments are caused by additional factors

Expiration or cancellation of a credit or debit card. An invalid billing address has been entered. Cardholder's account was flagged by the bank. Credit card debt has reached the limit of the customer's card.

A common reason why your card hasn't worked for an online purchase is you've accidentally entered in the wrong card number, expiry date or CVV number. All it takes is one number to be wrong, which is an easy error to make.

Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.