FAQs
UPS will determine the potential value of the package contents and verify that the product falls within the guidelines of UPS terms fo service. Once the claim has been approved, UPS will make a payment (to the shipper). UPS will pay either the replacement or purchase cost, whichever is less.
How do I prove my package was stolen? ›
Try to verify that your package was stolen by checking security camera footage. Before you contact the seller or local authorities to report a stolen package, you want to make sure someone actually took it.
Does UPS have insurance for stolen packages? ›
†If your package is insured through the UPS Capital® Flexible Parcel Multi-Carrier Program (the “FMC Program”) and it is damaged or lost in transit, you'll be reimbursed in accordance with The UPS Store® center's insurance policy issued pursuant to the FMC Program.
Can I get a refund if my package was stolen UPS? ›
Start a claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C.O.D.) payment wasn't received.
Who is responsible for a stolen package after delivery? ›
In most cases, the seller is responsible for the deliveries until they are dropped at the customers' designated place. Once the shipping courier has confirmed delivery, the package becomes the online shopper's responsibility. Fortunately, some carriers and sellers can work with recipients if their packages are stolen.
Who is at fault when a package is stolen? ›
Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursem*nt.
How serious is package theft? ›
Severity of crime
Package theft is often considered a minor crime that is not worthy of investigation by police.
How much does package theft cost? ›
On average, stolen packages cost victims $219, prompting 35% to install security systems or doorbell cameras to safeguard their deliveries.
Can you go to jail for saying you never received a package? ›
Federal Prison or Probation
The potential prison penalty for a federal mail fraud crime is very high. Each offense can result in a felony sentence of up to 20 years in federal prison.
What happens if your package is stolen or never delivered? ›
File a claim with the postal service that shipped your package. FedEx, UPS, USPS and DHL all have a claim-filing system to help you track down your package. Check your credit card for purchase protection. If you used a credit card to purchase the item, check to see if you have a purchase protection.
– UPS investigates lost packages by conducting a search of their facilities and transportation network. They also review shipping documentation and interview employees who may have had contact with the package.
What happens if UPS stole your package? ›
After you submit a claim with UPS, the company will investigate the report and may ask for additional information or evidence. If your claim is approved, you'll receive a refund or shipment replacement depending on the terms of your claim.
How much will UPS reimburse for a lost package? ›
By default UPS shipments with out a declared value are insured for up to $100. If when you shipped the package you declared the value, and paid for the extra insurance, your shipment - if damaged to the point of write off - can be refunded up to that amount.
Can you sue UPS for stealing a package? ›
A: In California, if UPS lost a package you shipped and you were not offered or aware of shipping protection, you may have grounds to pursue legal action, but there are several factors to consider.
Does UPS investigate lost packages? ›
– UPS investigates lost packages by conducting a search of their facilities and transportation network. They also review shipping documentation and interview employees who may have had contact with the package.
What if my UPS package says delivered but I never got it? ›
Call UPS Customer Service directly at 1-800-742-5877 and explain that your package says it's been delivered, but you can't find it. If you know your neighborhood UPS delivery driver, you could also ask them what happened with the delivery and where they may have left it.
What can happen if someone steals your package? ›
Some retailers may send a replacement or refund the purchase, especially if they have a policy to protect against theft. However, this is at the discretion of the seller. File a Police Report: If you have expensive items or notice a pattern of package thefts, consider reporting the theft to the police.
Will the USPS refund for a stolen package? ›
What does a USPS Claim cover? If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
