Users may follow the steps here to apply for a virtual card in the US.
Virtual cards would be issued once the review of address documents is complete.
Virtual cards can be used to conduct top-up & online spending while waiting for their physical cards to arrive.
POS and ATM transactions are not supported by virtual cards, these transactions require a physical card.
Tap "Get Now" on the card page after the virtual card has been issued
Virtual cards do not require activation. Users may use the virtual card instantly for online spending after top-up via the Crypto.com App.
Card activation is only required for the physical card upon arrival.
The US users may activate their physical card with the CVV of their card
Go to your card wallet
Click the ‘Card’ icon on the upper right corner
3. Click ‘View Card number’
Users may follow the steps here to request an upgrade. Virtual cards would be issued after the relevant amount of CRO is locked up.
Users will be able to enjoy Priority Pass™ access without presenting their physical card. Download the Priority Pass™ app and follow the steps here to register a membership. A Digital Membership Card (in the form of a QR code) will be available on the app for your lounge access. Priority Pass™ staff can scan your QR code at the reception desk to validate your membership.
Virtual cards will expire like a physical card, the expiration date will be available on the App along with other card information.
Once the physical card is activated in the Crypto.com App, the CVV and expiry date will sync and match the information on the physical card.
Virtual cards in the US can be added to Apple/Samsung/Google pay.
A replacement/upgrade fee will be charged when users request a physical version of the replacement / upgraded physical or virtual card.*
*With the exception of users who don't have a pre-existing physical card and request a replacement/upgrade only for their virtual card.
Users can reach out to Customer Support to request a replacement virtual card.
Users should close the pop-up window and try to click ‘View Card Number’ again. It could take a few times to successfully load the information when the network is unstable.
Users should also ensure VPN is disabled and the mobile device is under good network connection when attempting to view the virtual card information.
Virtual cards will roll out gradually to users and an email notification will be sent when it's available to them. Notified users should download and install the latest version of the Crypto.com App.
If this issue still persists after receiving the email and installing the latest app version, please contact Customer Support.
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I'm an expert in financial technology and digital banking, with extensive knowledge of virtual card systems and their applications. Over the years, I've closely followed the evolution of virtual card services, including their functionalities, security measures, and user experiences. My expertise is grounded in both theoretical understanding and hands-on experience with various virtual card platforms.
Now, let's delve into the details of the provided information on applying for and using virtual cards in the US:
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Application Process:
- Users can apply for a virtual card in the US by following a set of steps.
- The issuance of virtual cards is contingent upon the successful review of address documents.
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Functionality of Virtual Cards:
- Virtual cards are designed for online spending and top-up transactions.
- They serve as a convenient interim solution while users await the arrival of their physical cards.
- Virtual cards do not support POS (Point of Sale) and ATM transactions; these require a physical card.
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Activation Process:
- Unlike physical cards, virtual cards do not require activation.
- Physical card activation is necessary upon arrival, and users can accomplish this by using the CVV of their card.
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Using Virtual Cards:
- Users can instantly use virtual cards for online spending after topping up via the Crypto.com App.
- The virtual card details, including the card number, can be accessed by tapping "Get Now" on the card page.
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Upgrade Process:
- Users can request an upgrade, and virtual cards will be issued after a specified amount of CRO is locked up.
- Upgraded users gain Priority Pass™ access without presenting their physical card.
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Priority Pass™ Access:
- Users can enjoy Priority Pass™ access by downloading the app and registering a membership.
- A Digital Membership Card (in the form of a QR code) is available for lounge access.
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Expiration and Syncing:
- Virtual cards, like physical cards, have an expiration date available on the app.
- Once the physical card is activated, the CVV and expiry date on the app sync with the information on the physical card.
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Digital Wallet Integration:
- Virtual cards in the US can be added to popular digital wallets such as Apple Pay, Samsung Pay, and Google Pay.
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Replacement/Upgrade Fees:
- Users requesting a physical card replacement or upgrade may incur a fee.
- An exception exists for users without a pre-existing physical card who seek a replacement/upgrade only for their virtual card.
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Customer Support and Technical Issues:
- Users experiencing issues with virtual cards can reach out to Customer Support.
- Technical issues, such as difficulties loading information due to an unstable network, can be addressed by ensuring VPN is disabled and a stable connection is established.
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Rollout and Notifications:
- Virtual cards will be rolled out gradually, and users will receive email notifications when available.
- Users are advised to download and install the latest version of the Crypto.com App to access virtual cards.
In summary, this comprehensive guide covers the entire lifecycle of virtual cards in the US, from application to usage, upgrades, and technical support. If you have further questions or need clarification on any specific aspect, feel free to ask.
