Victoria's Secret Help (2024)

FAQs

How do I contact Victoria's Secret customer service? ›

ANY items(s) purchased that you don't love may be exchanged or returned, including Sale & Clearance merchandise and items received as gifts. Merchandise must be unwashed, unworn, and otherwise in its original condition.

Yes! Simply bring your item(s) and your order invoice to a Victoria's Secret or PINK store. Orders returned within 30 days of purchase will be refunded in the original form and amount of payment.

When they start working at Victoria's Secret, employees receive one free bra, and every time a new item is released, employees get it for a very discounted price. One employee told Insider that for a week before the holidays, employees got 50% off everything each day.

For all inquiries related to the Victoria's Secret or PINK Credit Card, including bill payment, payment authorizations, application status, and any other related inquiries, please call Credit Card Services at 1-844-271-2596 (Victoria's Secret Mastercard) or 1-800-695-9478 (Victoria's Secret Credit Card) between 8a - 9p ...

Victoria's Secret Debuts Recycled Bra to Reduce Waste

Victoria's Secret customers can take the bras back to any US store, and the pads will be removed for recycling.

A Victoria's Secret manager did a Reddit Ask Me Anything about what happens to returned merchandise. "Every returned pair of panties have to get damaged out, regardless of whether the tags are still on them or not," the 22-year-old woman wrote on the website. "Then we shred them and throw them out after."

At least three lawsuits have been filed against Victoria's Secret seeking class action status for women who have suffered severe rashes, scarring and other skin reactions after wearing defective bras that were contaminated with formaldehyde.

Returns must be made within 30 days of the date of purchase* and be accompanied by a valid receipt. Merchandise must be unwashed, unworn, and otherwise in its original condition. EXCLUSIONS: Items where the sewn-in garment tag has been cut or removed.

Can you return bras? ›

You can return underwear and lingerie, so long as the product packaging hasn't been damaged. If the item is not packaged, you can still return it, so long as the tags and hanger (if applicable) are still intact.

With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record – such as a bank statement – should be fine.

If you're in a stand by store meaning your VS store has a PINK section all the dress codes apply from the top message except if you become a PINK girl. PINK girls may wear PINK outfits ONLY on weekends and they may wear tennis shoes. Your hair can be any color as long as your style it appropriately every day you work.

The average Victoria's Secret salary ranges from approximately ₹3.9 Lakhs per year for a Assistant Data Specialist to ₹53.6 Lakhs per year for a Group Product Manager. Salary estimates are based on 449 Victoria's Secret salaries received from various employees of Victoria's Secret.

OUR CULTURE

We believe in our associates, giving back to our communities, and putting the customer first.

Call Customer Care immediately at 1-800-695-7020 (Victoria's Secret Credit Card) or 1-855-269-1783 (Victoria's Secret Mastercard® Credit Card) (TDD/TTY: 1-800-695-1788).

Reynoldsburg, OH

Victoria's Secret / Headquarters

What time does Victoria's Secret customer care team operate, and how can I get in contact? You can contact our customer care team on the following number: 8000-707. Victoria's Secret Customer Service: We are open Saturday to Thursday 9am to 10pm. Friday 1pm to 10pm (Qatar local time, GMT +3).

You can pay your Victoria's Secret Credit Card bill online or over the phone at (800) 695-9478.