Venmo Credit Card Security (2024)

If your Venmo Credit Card has been compromised, check out this article to learn what to do.

What do I do if there’s unauthorized activity on my Venmo Credit Card?

To report any unauthorizedtransactionswith your Venmo Credit Card, please reach out to Synchrony Bank at 855-878-6462. Synchrony agents are available by phone 24 hours a day, 7 days a week.

I need to disable myphysicalVenmo CreditCard

If you would like to temporarily disable your physical card for any reason, you can do so in the Venmo Credit Card section of your Venmo app. You can return to the same section when you are ready to re-enable your physical card.  

While your card is disabled, authorizations will be blocked on the physical card. You may still use your virtual card online or send money and make purchases within the Venmo app. Please note that pending transactions that were authorized prior to disabling your card may still complete.   

If you need to report any unauthorized transactions, please reach out to Synchrony Bank at 855-878-6462. 

I need toreplacemy virtual Venmo Credit Card number

If you need a new virtual card number for your Venmo Credit Card, go to the Venmo Credit Card section of your Venmo app and tap “Request new virtual card number.” Once you get a new virtual card number, the old virtual card number will no longer work.Please note: You can only replace your virtual Venmo Credit Card number once every 24 hours.

If you need to report any unauthorized transactions, please reach out to Synchrony Bank at 855-878-6462.

I want a new PIN for my Venmo Credit Card

If youforgot or haven’t setyour PIN for your Venmo Credit Card, you can begin that process by reaching out to Synchrony Bank at 855-878-6462.

If you know your PIN, you can change it at any time by calling 855-820-5806. You need to know your PIN in order to change your PINvia this phone number.

I want to cancelor stop atransactionI made with my Venmo Credit Card

If you had an issue with atransaction you made using your Venmo Credit Card, please reach out to Synchrony Bank at 855-878-6462. 

Ineed to dispute a charge onmy Venmo Credit Card statement

If there’s an issue with a charge on your Venmo Credit Card statement, please reach out to Synchrony Bank at 855-878-6462.

I want to check on my on-goingVenmo Credit Card disputeor the status of myrefund

For questions or concerns withyour on-going Venmo Credit Card dispute, please reach out to Synchrony Bank at 855-878-6462.If you reported a Venmo Credit Card transaction as unauthorized butyounow recognize it asauthorized, please reach out to Synchrony Bank at 855-878-6462.

The Venmo Credit Card is issued by Synchrony Bank pursuant to a license from Visa USA Inc. VISA is a registered trademark of Visa International Service Association and used under license.