USPS.com FAQs (2024)

USPS.com FAQs (2024)

FAQs

How do I get a live person at USPS customer service? ›

Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)

How do I contact the USPS about my package not delivered? ›

If your mailpiece has not arrived within 7 days from its date of mailing, you can:
  1. Submit a search request in the Missing Mail application, OR.
  2. Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.

Does USPS email you? ›

Be aware that the U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email. Poor grammar and spelling errors are a good indication that the email is fraudulent. If the email requests “immediate action,” it could be a scam.

How much does it cost to send a letter with a tracking number? ›

There is no additional cost for the tracking mechanism on products that automatically include USPS Tracking. Basically, you pay for that product's postage, and tracking is included, unless you are shipping USPS Marketing Mail® parcels.

What number is 1 800 275 8777? ›

To file a complaint online, select the topic below "What's the reason for your inquiry?" on the USPS "Email us" page. Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.

How do I contact the Postal One help desk? ›

If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .

What happens if USPS never delivered my package? ›

Complete a Help Request Form

We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form. We'll forward your request to your local Post Office facility to help locate any missing items.

What to do if USPS package is still not delivered? ›

This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com.

What can I do if my mail is not being delivered? ›

If you're not receiving any mail, the best decision is to call or visit your local post office and ask them what the issues could be with your address and what further steps you should take. They can also ask your carrier in person.

What days will mail not be delivered in 2024? ›

Here are the Postal Service holidays for 2024:
  • New Year's Day: Monday, Jan. 1.
  • Martin Luther King Jr. ...
  • Presidents Day: Monday, Feb. 19.
  • Memorial Day: Monday, May 27.
  • Juneteenth National Independence Day: Wednesday, June 19.
  • Independence Day: Thursday, July 4.
  • Labor Day: Monday, Sept. 2.
  • Columbus Day: Monday, Oct. 14.

How do I contact the USPS? ›

Does USPS respond to emails? ›

Typically, we respond to our customers within 24-48 hours. However, we do not respond to emails on closed days (Saturday, Sunday, and USPS Holidays). If you send your email between Friday 6:00 PM- Monday 9:00 AM, it will take a little longer to get back to you than normal.

Can you send a regular letter with tracking? ›

No. First-Class Mail does not include USPS Tracking®. Although First-Class Mail postcards, letters, and flats are not eligible for USPS Tracking, those items are eligible for other extra services that provide barcodes for scanning. These extra services can be purchased, providing some tracking information.

What is the cheapest way to mail and track a letter? ›

First-Class Mail® is an affordable mail service for standard-sized, single-piece envelopes weighing up to 3.5 oz and large envelopes weighing up to 13 oz. Prices start at $0.73 at a Post Office.

Can I track exactly where my USPS package is? ›

Navigate to stamps.com/tracking/. Enter the USPS tracking number in the search bar; do not include any dashes or spaces. Click on “Check Status.” View the scan history and status information of your package.

What to do if mail is not delivered? ›

Find Missing Mail
  1. Check the Current Status. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current status. ...
  2. Complete a Help Request Form. ...
  3. Submit a Missing Mail Search Request.

What to do with mail for a person who doesn t live there? ›

If you're receiving mail for someone who no longer lives at the address, write "not at this address" on a note attached to the misdirected mail. If the problem persists, contact the post office on the phone or in person and alert them to the situation.

What to do with mail if the person no longer lives there? ›

To resolve the situation:
  1. Mark “RETURN TO SENDER.” This instructs the mail carrier to return the mail to whoever sent it. You can also write “NOT AT THIS ADDRESS,” to let the sender know that the recipient has moved.
  2. Cross Out the Barcode. ...
  3. Contact Your Landlord. ...
  4. Contact the Post Office.
Mar 15, 2024

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