USPS.com FAQs (2024)

FAQs

How do I get a live person at USPS customer service? ›

Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)

What You Can Do: If you still can't find your package and it has been over 24 hours since the 'delivered' status, use your tracking number and submit a service request to your local Post Office™.

Be aware that the U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email. Poor grammar and spelling errors are a good indication that the email is fraudulent. If the email requests “immediate action,” it could be a scam.

Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.

If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .

Submit a Missing Mail Search Request

If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. Recipient mailing address. Size and type of container or envelope you used.

If the proper amount of time has passed and the item has not arrived, you may submit a search request for your lost mailpiece on the Missing Mail application and/or file a claim. Using the Insurance tracking numbers on the receipt, you can check the delivery status either online at USPS Tracking®.

If you're not receiving any mail, the best decision is to call or visit your local post office and ask them what the issues could be with your address and what further steps you should take. They can also ask your carrier in person.

This is not an uncommon scenario, and in most cases, your package will show up. Here's why, and what you can do: Sometimes the shipping carrier may mark packages as “delivered” prematurely. Give them a few days to complete the delivery.

Who is responsible if a package is delivered to a wrong address? ›

If a package is delivered to an address that does not match the address label and is unretrievable, the carrier is responsible for the loss, which will be in the amount insured by the shipper, or up to $100 if the shipper did not insure the shipment. The shipper is responsible for reporting the loss to the carrier.

If you are concerned because a piece of mail was scanned but not delivered, do not panic. Instead, wait one business day and see what happens. If the USPS has not delivered the mail piece after two business days, contact the post office and inform them that something has been lost or stolen.

Informed Delivery is a free service from USPS that shows you preview images of incoming mail, as well as status updates about your incoming and outbound packages. You can see those notifications in a morning Daily Digest email, or at any time via the dashboard from your phone, computer, or the USPS Mobile^® app.

USPS Customer Service - Inquiries and complaints about USPS service, delivery, and operations should be directed to USPS Customer Service, which can be reached by telephone at 1-800-275-8777.

(800) 275-8777

United States Postal Service / Customer service

Just go online to http://blue.usps.gov or http://liteblue.usps.gov from your home or office and click on PostalEASE. Or speak directly with an experienced HR specialist at the HR Shared Service Center (HRSSC) from 7 a.m. to 8:30 p.m. Eastern Time Monday through Friday at 877-477-3273, option 5.

Whether you are the sender or recipient, you can track your item: Online: Use USPS Tracking® on the United States Postal Service® website. By text: Send a text to 28777 (2USPS) with your tracking number as the content of the message.