USPS.com FAQs (2024)

FAQs

How do I get a live person at USPS customer service? ›

Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)

Be aware that the U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email. Poor grammar and spelling errors are a good indication that the email is fraudulent. If the email requests “immediate action,” it could be a scam.

Give our UPS Customer Center a call at (888) 742-5877 to speak with one of our team members.

Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.

Complete a Help Request Form

We recommend that you complete our online help request form before you start a missing mail search. Please use a desktop computer to submit your form. We'll forward your request to your local Post Office^™ facility to help locate any missing items.

This applies to packages that are undelivered, lost, or late. If it has been lost, late or missing for 7 days or more, you can: Go to for additional information: Find Missing Mail on USPS.com. Submit a Missing Mail search request at MissingMail.USPS.com.

If you're not receiving any mail, the best decision is to call or visit your local post office and ask them what the issues could be with your address and what further steps you should take. They can also ask your carrier in person.

Typically, we respond to our customers within 24-48 hours. However, we do not respond to emails on closed days (Saturday, Sunday, and USPS Holidays).

Does USPS charge for redelivery for a wrong address? ›

USPS® does not charge a fee for redelivery.

Live Support

For general information, call us at (877) 672-0007.

Whether you are the sender or recipient, you can track your item: Online: Use USPS Tracking® on the United States Postal Service® website. By text: Send a text to 28777 (2USPS) with your tracking number as the content of the message.

The easiest way to get help with a USPS missing package situation is to jump on the phone with USPS customer service directly. You can contact the USPS customer service hotline by calling 1-800-275-8777, or you can contact the delivery tracking service of the USPS by calling 1-800-222-1811.

If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .

Just go online to http://blue.usps.gov or http://liteblue.usps.gov from your home or office and click on PostalEASE. Or speak directly with an experienced HR specialist at the HR Shared Service Center (HRSSC) from 7 a.m. to 8:30 p.m. Eastern Time Monday through Friday at 877-477-3273, option 5.

For general inquires regarding our office, please call 703-248-2100, or contact our Hotline. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020.