USPS.com FAQs (2024)

FAQs

How do I talk to an actual person at USPS? ›

Self-service options are available 24/7 by calling 1-800-ASK-USPS (1-800-275-8777). Customer Service representatives are also available to take your calls: Monday through Friday from 8:00 a.m. to 8:30 p.m. Eastern Time (Alaska and Hawaii are 8:00 a.m. - 9:30 p.m. ET)

While the number of applicants who pass the Postal Exam range from 10-20% depending on the year, our students enjoy an incredible 95% passing rate. It's really that easy. Sign up today and supercharge your chance of passing all the way to 95% with the Postal Masterclass.

Be aware that the U.S. Postal Service does not notify customers of package delivery attempts, or request personal information, via email. Poor grammar and spelling errors are a good indication that the email is fraudulent. If the email requests “immediate action,” it could be a scam.

Topics include delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.

If you experience any issues, please contact the PostalOne! Help Desk at 800.522. 9085 .

The higher your score above 70, the higher your chances are to get hired fast. That's because candidates who score the highest are usually placed first in line for employment. If your score is 70 or above and you want to improve it, you can retake the test.

If you did not receive a passing score, you will not be considered for the specific posting you applied to. However, you may apply to other postings requiring the same exam or a different exam. You may also apply to other jobs that require a different exam.

A good score on the USPS 474 Exam is anything from 70 and above. However, some job openings are more competitive or look for a very small number of candidates. In these cases, the cut-off scores are high and applicants who get the highest scores will be the first ones invited for an interview.

Yes, it's a crime to keep a package meant for your neighbor. You can face theft charges for such a stunt, and the consequences are severe. Consider your defense options if you find yourself in this situation.

What happens if my package says delivered but I never got it? ›

In case your package shows delivered, but it's not there: -Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf. - The carrier may have placed your order somewhere near your door, out of plain view.

For its 1-800-ASK-USPS customer care line, the Postal Service employs an Interactive Voice Response (IVR) system to answer calls, automatically handling routine issues such as package tracking, finding post office locations and hours, and submitting hold mail requests.

Live Support

For general information, call us at (877) 672-0007.

If there is probable cause to believe the contents of a First-Class letter or parcel violate federal law, Postal Inspectors can obtain a search warrant to open the mail piece. Other classes of mail do not contain private correspondence and therefore may be opened without a warrant.

Call our local UPS Customer Center at (888) 742-5877 to speak with one of our attentive, motivated and knowledgeable team members, who can answer any of your questions about domestic or international packages shipped via UPS.

Whether you are the sender or recipient, you can track your item: Online: Use USPS Tracking® on the United States Postal Service® website. By text: Send a text to 28777 (2USPS) with your tracking number as the content of the message.