Stripe may require users to upload a photo of a government-issued photo ID and a selfie for identity verification to the Dashboard. The photos must be clear and well-lit without any obstructions. Use a mobile device's camera for better quality.
In some cases, Stripe will require you to upload an image of your photo ID and selfie to confirm your identity. You'll need to take a photo of an accepted form of ID, such as a driver's license or passport. Sometimes we’ll also need to capture an image of your face in addition. Due to the highly sensitive nature of your verification documents, Stripe can only accept documents which are uploaded through the Dashboard. Do not send documents by email.
You’ll need:
- A valid government-issued photo ID document.
- ID cannot be expired.
- ID must not be redacted, altered, or damaged. All edges of ID must be visible.
- Check that your ID type is supported. Select the appropriate country in the drop-down.
- The information in these documents must match the information on your Stripe account. Confirm that the Stripe account personal information in your Dashboard is correct before documents are uploaded. Clicking Edit beside your personal details to make any changes.
- Image must be in color
- Image must be in .png or .jpg format
- Mobile device with a camera. Cameras on mobile devices typically take higher-quality photos than a webcam.
A better quality image dramatically increases your chance of being successfully verified.
- Capture a clear image. Ensure images are not too dark or bright and don't have a glare. Hold steady and allow your camera to focus to avoid blurry photos.
- Do not block any part of your ID document in the image. Lay it on a flat surface to take the photo.
- Do not block any part of your face. Remove sunglasses, masks, or other accessories.
- Find a location with ambient lighting. Avoid spaces with strong overhead lights that cast a shadow on your face or ID document. Avoid sitting directly in front of a bright light which can wash out your face and add a glare to your ID document.
ID verification link isn't working?
If the link to complete ID verification isn't working, try the following:
- Restart your browser
- Clear your browser cache
- Use a different browser
Didn't receive the text message?
If you don’t receive a text message, you can use a QR code instead to access the link. In the Dashboard there is an option to display a QR code on the screen. Then use your phone’s camera (if QR code detection is supported) or other barcode scanning app to scan the code and access the link.
Problems accessing your computer's webcam?
Check that you’ve given Stripe permission to access your webcam—if you block permissions to your camera, refer to Chrome, Safari, or Edge documentation on allowing access to use your webcam.
If you do not have a webcam, in the Dashboard there is an option to switch to another device. You will be prompted to enter your mobile phone number and Stripe will send a link to your phone to start the process.
Problems with the photograph?
- Be sure that you’re well lit from the front, not the back.
- Make sure that your fingers are not covering any parts of the ID.
- If you are using your mobile phone, try laying the ID on a flat surface in a well lit room.
Problems uploading an image file
To upload an image file, if not prompted directly, select Other Options and select upload images.
FAQs
Identity verification
If Stripe can't automatically verify your business and/or identity when you sign up for a Stripe account, you will need to upload a photo of your government ID. You will be notified if this is required.
How do I upload an ID to Stripe? ›
You'll need to take a photo of an accepted form of ID, such as a driver's license or passport. Sometimes we'll also need to capture an image of your face in addition. Due to the highly sensitive nature of your verification documents, Stripe can only accept documents which are uploaded through the Dashboard.
How to complete Stripe identity verification? ›
Stripe may require users to upload a photo of a government-issued photo ID and a selfie for identity verification to the Dashboard. The photos must be… Stripe may need to verify that bank account information, such as the legal owner's name and account number, match the information on the user's Stripe…
What forms of ID does Stripe accept? ›
Acceptable forms of identification: Passport. Passport card. Driver license.
Why does Stripe want my ID? ›
Every user — whether an individual or a business — will always need to upload their government-issues photo ID in colour. It is part of Stripe's obligations to their banking partners to verify a company rep on the account.
Can I trust Stripe with my ID? ›
Stripe ensures the security of verification data through encrypted connections, access controls, and by limiting access to only those who require it. Stripe will only use your verification data in accordance with the consent you granted before starting the verification process and our Privacy Policy.
How long does Stripe take to verify ID? ›
To verify this information, individuals must provide proof of identity and proof of home address, ensuring that the documents meet specific requirements such as being in color, clear, and not expired. These documents must be uploaded through the Stripe Dashboard, and reviews can take up to 24 hours to complete.
Why does Stripe need my driver's license? ›
This information is required as part of Stripe's mandatory identity verification requirement: Stripe must collect, verify, and maintain information on the individuals associated with every US Stripe account, as required by our regulators and financial partners.
Can I use Stripe without verification? ›
Stripe is required to verify all the beneficial owners of a business.
Why is Affirm asking for photo ID? ›
Fraudsters can fairly easily acquire one or more of the above data points, so Affirm backs up its credit report-based authentication by asking certain custom- ers to provide physical identity documents if the lender deems any of the verifying information untrustworthy.
You did not enter a SSN on your form. You have a limited credit history. You are the victim of identity theft. You have a security freeze on your credit.
Which of the following is acceptable as verification of identity? ›
Commonly accepted documents for identity verification include a passport, driver's license, national ID card, birth certificate, social security card, resident permit, and voter ID card.
What does Stripe not accept? ›
As described in the Restricted Businesses list, Stripe is not able to support many financial services businesses, including investment and credit services, money transmission, bill pay or crowdfunding services, digital wallets, or cryptocurrency-related business (crypto mining equipment, initial coin offerings, or ...
Is Stripe safe to give SSN? ›
Your SSN is for identity verification ONLY; Stripe is federally required to officially know someone connected to the account. Sometimes Stripe may ask for your full SSN, other times all that is needed is the last 4 digits. Your information is secure, and Givebacks doesn't access or store it.
What documents are required for verification? ›
A document verification process incorporates identity documents such as a passport, national ID card, papers issued by the state government, utility bills and tax statements.
What information does Stripe ask for? ›
To transact on Stripe, Stripe must verify: Business identification (address and website ownership) and bank account information. Supportability of your business: what you sell, and if we can support your product/category. The overall risk level of your business.
Is Stripe safe to put SSN? ›
Your SSN is for identity verification ONLY; Stripe is federally required to officially know someone connected to the account. Sometimes Stripe may ask for your full SSN, other times all that is needed is the last 4 digits. Your information is secure, and Givebacks doesn't access or store it.
Is using Stripe safe? ›
Stripe uses a variety of security measures to protect its merchants and their customers, including FDIC insurance, encryption, tokenization, penetration testing, and more. Moreover, Stripe employs a third-party “bug bounty” program to preemptively detect any vulnerabilities in its security system.
