Article ID : 00276570 / Last Modified : 26/07/2024
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During a call on the headphones, the headphones' microphones pick up ambient sound regardless of the settings of theAmbient Sound Controlfunction. This is an intentional featureto enhance the call experience and not a malfunction.
Thanks to the Sidetonefunction, the noise canceling function of your headphonesworks differently during a call than when playing music.If you hear ambient sound, headphone operation sound, or white noise (i.e., a small electrical noise with continuous static sound) during a call, that is also an effect ofSidetoneandnot a malfunction.
How doesSidetone work?
Notes:
- For WF-1000XM5 / ULT WEAR (WH-ULT900N) only: TheSidetonefunction can be turned off. To turn off the function, in the Sony | Headphones Connect app, select theSystemtab and set theCapture Voice During a Phone Callsetting toOff.
- For INZONE Buds (WF-G700N) only: TheSidetonefunction can be turned off. To turn off the function, in theINZONE Hubsoftware, select Sound Settings→Sidetoneand move the slider to turn off the function. This function is set to OFF by default.
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