If you can't unlock yourApple ID
If you use security questions with yourApple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.
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What if I can't access a trusted device or didn't receive a verification code?
If you're signing in and don’t have a trusted device handy that can display verification codes, you can have a code sent to your trustedphone number via text message or an automated phone call instead. Click Didn't Get a Code on the sign in screen and choose to send acode to your trusted phone number. You can also get a code directly from Settings on a trusted device.Learn how to get a verification code.
If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. It’s one less thing to do, and your account is still protected with two-factor authentication.
If I can't sign in, how do I regain access to my account?
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you canrequest account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.
Do I still need to remember any security questions?
No. With two-factor authentication, you don't need to remember any securityquestions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted.
Can Apple Support help me regain access to my account?
Apple Support can answer your questions about the account recovery process, but can't verify your identity or expedite the process in any way.
FAQs
What if I lose access to my trusted devices and trusted phone number? You can request account recovery to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
How do I recover my Apple ID without a phone number or trusted? ›
If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.
How do I reset my trusted number on my iPhone? ›
To see, add, or change your trusted phone numbers: On your iPhone, iPad, or iPod touch: Go to Settings > your name > Sign-In & Security. Next to Trusted Phone Number, tap Edit. On your Mac: Choose Apple menu > System Settings (or System Preferences), then click your name (or Apple ID).
How to change trusted phone number for Apple ID without verification code? ›
You can update your trusted phone number through account recovery. Go to appleid.apple.com > Sign in with your Apple ID > Select “Didn't get a verification code?”, then select More Options > You'll be redirected to iforgot.apple.com > Complete your account recovery request. Learn more about account recovery.
How to get a verification code without a phone? ›
Use online services: There are websites that provide temporary or disposable phone numbers that can be used for verification purposes. These numbers can be used to receive SMS verification codes. Some popular websites for this purpose include SMS-Man, freeSMSverification.com, felixmerchant.com, and more [2].
Can I get my Apple ID verification code sent to my email? ›
Visit the Apple ID account page and click on "Forgot Apple ID or password." Enter your Apple ID and follow the prompts. Choose the option to receive an email containing the verification code. Access your email, find the verification code, and enter it on the Apple ID page.
How to remove activation lock without previous owner? ›
Contact Apple Support
If you can't contact the original owner of your device, Apple Support may help. Apple Support has a dedicated contact page for Activation Lock issues. Navigate to the Apple Support Activation Lock additional support page.
How to set up a new iPhone without access to an old phone? ›
If you have another device, you can use it to automatically set up your new device with Quick Start. If you don't have another device, tap Set Up Without Another Device. Here you can tap the blue accessibility button to set up Accessibility Options.
How to change phone number associated with Apple ID? ›
Go to Settings > [your name] > Sign-In & Security. Next to Email & Phone Numbers, tap Edit. next to your phone number and follow the instructions. After you enter the mobile phone number that you want to use as your Apple ID, a verification code is sent to you at that number.
How do I reset my trusted device? ›
Remove computers & devices from your trusted list
- Open your device's Settings app and tap Google. Manage your Google Account.
- At the top, tap Security.
- Under "How you sign in to Google," tap 2-Step Verification. You might need to sign in.
- Under "Devices you trust," tap Revoke all.
You can only use the same phone number with one Apple ID.
How do I remove a trusted Apple ID? ›
Go to Settings > [your name]. A list of the devices associated with your Apple ID appears near the bottom of the screen. To see if a listed device is trusted, tap it, then look for “This device is trusted and can receive Apple ID verification codes.” To remove a device, tap it, then tap Remove from Account.
How do I recover my Apple ID number? ›
You can also go to the Apple ID account website to help you find your Apple ID. Go to the Apple ID account website, click Sign In, click “Forgot Apple ID or password?” then follow the onscreen instructions.
