Troubleshoot recording issues in meetings (2024)

Important:

  • Record a meeting is only available on a computer.
  • Recording video meetings is only available for meetings organized by certain Google Workspace editions.

Here’s how to troubleshoot issues when you record a meeting.

Learn how to record a video meeting.

Learn why recording is disabled

Recording may be disabled if:

  • Your admin turned off recording.
  • Your Workspace edition doesn't support recording.
  • Your Google Drive is disabled.
  • You aren't allowed to record a specific video meeting.
  • You're in a breakout room. Breakout rooms don't support recordings.

Check with your admin to make sure:

Can't find the recording button

  • Confirm that your admin has turned on recording for Meet in the Google Admin console.
  • Verify that you’re using Meet on a computer. Recording is only available for the computer version.
  • You can’t record if you join only to present, such as from a laptop while already in a video conference room. Join the video meeting first, start presenting, and then record.
  • You can’t record if the meeting was created on a conference room device (such as Meet hardware), or was generated by another process, such as a Chrome plug in. Schedule the meeting in Calendar or be sure a person, and not a device, starts any ad-hoc meetings.
  • If you can no longer record a recurring meeting that used to allow recording, make sure the meeting organizer’s account is not disabled, which also disabled recordings for the meetings they organized. To fix this, delete the meeting from the Calendar event, save it, and add a new meeting code to recreate a meeting as the new owner.

Can't find the recording

  • Recordings must be generated and are not immediately available after the recording ends.
  • When ready, an email with the recording link is sent to the meeting organizer and the person who started the recording.
  • The recording link is also added to the Calendar event and saved to the meeting organizer’s Meet Recordings folder in My Drive.

I used to be able to record a meeting but I'm unable to record it today

Check with your admin to make sure they have Turned on recording for video meetings. Learn more about Recording a video meeting.

My recording in Google Drive says “Still processing”

  • “Still processing” means that the recording is still being prepared to view.&
  • To play the recording immediately, select the file and click More Troubleshoot recording issues in meetings (1) Troubleshoot recording issues in meetings (2) Download Troubleshoot recording issues in meetings (3). Double-click the downloaded file on your computer.

What happens to my existing recordings after the COVID19 features expire for my organization?

Recordings will continue to be available in Drive.

I shared the recording with someone, but they can’t download it

Make sure you allow others to download your files:

  1. Open Google Drive.
  2. Select the recording file and click Share or Share Troubleshoot recording issues in meetings (4).
  3. In the bottom right, click Advanced.
  4. Uncheck the box next to "Disable options to download, print, and copy for commenters and viewers."
  5. Click Save changes Troubleshoot recording issues in meetings (5) Done.

Related resources

Troubleshoot recording issues in meetings (6)

Get the new Meet app in the play store or app store

Google Meet is your one app for video calling and meetings across all devices. Use video calling features like fun filters and effects or schedule time to connect when everyone can join.

Troubleshoot recording issues in meetings (2024)

FAQs

Why can't I record my meeting? ›

Confirm that your admin has turned on recording for Meet in the Google Admin console. Verify that you're using Meet on a computer. Recording is only available for the computer version. You can't record if you join only to present, such as from a laptop while already in a video conference room.

Why is Teams not letting me record meetings? ›

Make sure that you are logged in to Teams with the correct account. If you are using multiple accounts, check that you are logged in to the correct one that has access to the recording and transcription feature. 2. Check if the recording and transcription feature is enabled in your organization's Teams settings.

Why is it important to record what happens in a meeting? ›

It provides a historical record that can be used at future meetings for verification of decisions, and as a reminder of past events and actions. It can provide important information to people who were not invited to or able to attend the meeting. It helps keep everyone on track.

When in a meeting what do you think are important details to be recorded? ›

The names of everyone in attendance at the meeting are usually the first things recorded. This serves two purposes: Absent members can stay in the loop and keep abreast of what they missed at the meeting, and their absence from this meeting becomes part of the public record.

Why meetings should not be recorded? ›

Drawbacks of Recording Unorganized Meetings:

Privacy Concerns: Recording someone without their knowledge or consent can be a serious breach of trust and privacy. Inhibition of Participation: Participants may feel less comfortable sharing their ideas freely if they know they are being recorded.

Why you shouldn't record meetings? ›

Recording online meetings can be a great way to increase accessibility. But I've noticed that when people know the meeting is being recorded, they restrain their spontaneous reactions. I recommend not recording meetings. Instead, take and share asynchronous notes on internal channels.

How do I clear my team cache? ›

If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit. Open the Run dialog box by pressing the Windows logo key +R. Delete all files and folders in the directory. Restart Teams.

How do I allow recording in Teams meeting? ›

Allow or prevent users from recording meetings
  1. In the Microsoft Teams admin center, expand Meetings.
  2. Select Meeting policies.
  3. Select the policy that you want to edit.
  4. Turn Meeting recording On or Off.
  5. Select Save.
Oct 11, 2023

How do I allow access to Teams recording? ›

To grant individual access to a recording:
  1. Find your recording in your Teams files.
  2. Click on the ellipsis next to the recording name, and click the Copy link option. ...
  3. In the Link settings, select Specific people and enter the email address of the person you would like to have access.
Sep 27, 2022

How do you record a meeting effectively? ›

What to include
  1. Meeting date, time and location.
  2. Names of the committee or other group holding the meeting, the Chair and Secretary.
  3. List of those present, including guests in attendance, and any recorded regrets/absences.
  4. A record of formal motions and outcomes.

Who is responsible for recording the meeting? ›

The facilitator for the session should prepare the agenda, and the person who will lead the next meeting might record for the current meeting. The recorder should record only followup responsibilities and decisions reached, and should distribute the notes within 72 hours.

Who records minutes of a meeting? ›

Typically, the responsibility of taking minutes during a meeting falls to a designated person called a minute-taker or a meeting recorder. In formal meetings, such as a board of directors' meeting or a shareholders' meeting, this person is often a professional secretary or an administrative assistant.

What is the importance of accurate recording for minutes and agendas of meetings? ›

The minutes (records) of meetings are vital management tools. They are the official record of proceedings, serving also as the legal record, and provide reference material for all. Clear and correct minutes, distributed on time, are thus as important as the meetings themselves!

What do you say before recording a meeting? ›

Just a quick note that we will be recording this session with our bot to ensure we capture all of the great ideas that come up. If you have any concerns about the recording, please let me know. Hi there! Before we get started, I want to let you know that we're recording this meeting to make life easier for everyone.

Why is it important to record minutes accurately? ›

Without accurate Minutes, memories may differ and the basis on which decisions are made may be subject to legal challenge. Differences of opinion expressed during meetings may be referred to in the Minutes, but decisions made and duly recorded in approved Minutes are final.

How do I enable meeting recording? ›

  1. On your computer, in Google Meet, click Start or Join.
  2. At the bottom right, click Activities. Recording. ...
  3. Click Start recording.
  4. In the pop-up screen, click Start.
  5. Wait for the recording to start. ...
  6. To stop a recording, click Activities Recording. ...
  7. In the pop-up screen, click Stop recording.

How do I allow meeting recording? ›

Google Meet.

Click Meet video settings. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit or a configuration group. Click Recording and check or uncheck the Let people record their meetings box.

Why is my Zoom not letting me record? ›

In the navigation menu, click Account Management then Account Settings. Click the Recording tab. Under the Recording section, click the Local Recording toggle to enable or disable it. If a verification dialog appears, click Enable or Disable to verify the change.

Why is my recording not working on Zoom? ›

Abnormal errors such as internal errors (bad data stream), invalid commands, or logic issues. If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process.

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