Troubleshoot problems on the DHCP server (2024)

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Try our Virtual Agent - It can help you quickly identify and fix common DHCP issues.

This article discusses how to troubleshoot problems that occur on the DHCP server.

Troubleshooting checklist

Check the following settings:

  • The DHCP server service is started and running. To check this setting, run the net start command, and look for DHCP Server.

  • The DHCP server is authorized. See Windows DHCP Server Authorization in Domain Joined Scenario.

  • Verify that IP address leases are available in the DHCP server scope for the subnet the DHCP client is on. To verify availability, see the statistic for the appropriate scope in the DHCP server management console.

  • Check whether any BAD_ADDRESS listings can be found in Address Leases.

  • Check whether any devices on the network have static IP addresses that haven't been excluded from the DHCP scope.

  • Verify that the DHCP server binds to at least one IP address, and that this IP address is within the subnet of the scopes from which IP addresses must be leased out, unless using DHCP relay. To do this verification, run the Get-DhcpServerv4Binding or Get-DhcpServerv6Binding cmdlet. Server connection bindings are configured in the DHCP server management console under IPv4 / IPv6 Advanced Properties.

  • Verify that only the DHCP server is listening on UDP port 67 and 68 by running the netstat -anb command. No other process or other services, such as WDS or PXE, should occupy these ports.

  • Verify that the DHCP server IPsec exemption is added if you're dealing with an IPsec-deployed environment.

  • Verify that the relay agent IP address can be pinged from the DHCP server.

  • Enumerate and check configured DHCP policies and filters.

Event logs

Check the System and DHCP Server service event logs at Applications and Services Logs > Microsoft > Windows > DHCP-Server for reported issues that are related to the observed problem.Depending on the kind of issue, an event is logged to one of the following event channels:

Data collection

DHCP Server log

The DHCP Server debug logs provide more information about the IP address lease assignment and the DNS dynamic updates that are done by the DHCP server. These logs by default are located in %windir%\System32\Dhcp.For more information, see Analyze DHCP Server Log Files.

Network trace

A correlating network trace may indicate what the DHCP server was doing at the time that the event was logged. To create such a trace by using the Windows Troubleshooting Tools (TSS), follow the instructions at DHCP troubleshooting guidance - Data collection.

See also

Troubleshoot problems on the DHCP server (2024)

FAQs

How would you troubleshoot DHCP server problems? ›

Using network trace to troubleshoot DHCP
  1. Check the client-side capture for all four DHCP packets (DISCOVER, OFFER, REQUEST, ACK). If all are present, the DORA process is likely successful.
  2. If any packets are missing (for example, only DISCOVER packets are visible), it indicates a potential drop.
Aug 9, 2024

What are the two most common reasons for DHCP failure? ›

DHCP may fail to configure the client properly, either because DHCP could not communicate with a server, or because, although configuration responses were received, they were incorrect. Problems can also occur later in the life of a DHCP lease if the client cannot renew its IP addresses.

How to fix can't connect to DHCP server? ›

Fix: Unable to Contact your DHCP Server Error – 3 Useful Methods
  1. Solution 1: Update or Roll Back Your Network Driver.
  2. Solution 2: Run a Command in Command Prompt.
  3. Solution 3: Restart/Start Your DHCP Client Service.
  4. Bottom Line.
Jul 29, 2024

How to check a DHCP server? ›

Open Command Prompt. Type netsh. At the netsh> command prompt, type dhcp. At the netsh dhcp> command prompt, type show server.

How do I resolve a DHCP conflict? ›

Turn off the DHCP client computer in conflict with the network device that has the static IP address. On the DHCP server, exclude the static IP address from the scope of the DHCP IP address range. Restart the DHCP client computer.

How to clear a bad address in DHCP? ›

To release the "bad addresses", log into your DHCP server, find the DHCP subnet in question, select all of the "BAD_ADDRESS" entries and delete them. The access-points should immediately reacquire an IP address and rejoin the controller.

How do I fix DHCP failed? ›

How to Fix DHCP Errors
  1. Run the Windows Network Troubleshooter. The easiest way to fix internet connection issues is by letting Windows automatically fix the internet settings. ...
  2. Check the DHCP adapter settings. ...
  3. Check the DHCP router settings. ...
  4. Contact IT support.
Aug 26, 2024

How do I fix failed to obtain an IP address from a DHCP server? ›

To work around this problem, do one of the following methods:
  1. Don't use IP addressing schemes that overlap.
  2. Run the following commands after you move the client to a new segment: Console Copy. Ipconfig /Release Ipconfig /Renew.
Dec 26, 2023

What causes bad address in DHCP server? ›

Bad ip address only happens when using a Microsoft DHCP server. The issue is that when an ap no longer can communicate with the controller, it will reboot, then the dhcp server will provide the same ip address but the ap responds asking for a new one. This makes the MS dhcp server mark the dhcp ip as bad.

How to reset a DHCP server? ›

Windows:
  1. Open a Command Prompt: Start Menu > All Programs > Accessories > Command Prompt.
  2. In the Command Prompt, type: ipconfig /renew. If issuing just the renew command doesn't work, try the following: ipconfig /release. - then - ipconfig /renew.
  3. Your computer will release it's IP address and obtain a new IP.

How do I ensure DHCP server is enabled? ›

To enable DHCP or change other TCP/IP settings
  1. Select Start , then select Settings > Network & Internet .
  2. Do one of the following: For a Wi-Fi network, select Wi-Fi > Manage known networks. ...
  3. Under IP assignment, select Edit.
  4. Under Edit IP settings, select Automatic (DHCP) or Manual. ...
  5. When you're done, select Save.

Why is my DHCP not assigning IP address? ›

Check that the DHCP server's address pool still has addresses available. You should also check for a network problem in the part of the network where the failing device is connected. It could be an incorrect switch port configuration, or perhaps the switch for your device has disconnected from the rest of the subnet.

How to troubleshoot a DHCP issue? ›

Check whether any devices on the network have static IP addresses that haven't been excluded from the DHCP scope. Verify that the DHCP server binds to at least one IP address, and that this IP address is within the subnet of the scopes from which IP addresses must be leased out, unless using DHCP relay.

How do I check my DHCP relay? ›

Viewing the DHCP relay setting

Use the show config command (or show running for the running-config file) to display the current DHCP relay setting. NOTE: The DHCP relay and hop count increment settings appear in the show config command output only if the non-default values are configured.

How to check DHCP health command? ›

Open a command prompt window. To view the status of services from the command line, you use the sc command. Type sc query and press Enter to view the status of allrunning services. To view the status of DHCP, type sc query dhcp and press Enter, and to view the status of DNS, type sc query dnscache and press Enter.

What program should you run to troubleshoot his DHCP problem from the client side? ›

What program should you run to troubleshoot his DHCP problem from the client side? You should run ipconfig, or more specifically ipconfig /release and then ipconfig /renew to get a new IP address if a DHCP server is available for Steven's Windows system. This typically resolves most DHCP client-side problems.

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