Troubleshoot and Fix PayPal Freezing When Transferring Money (2024)

2 min read

Jan 9, 2023

There are plenty of ways that can help you to fix the PayPal freezing issue while you are sending the money. So, you can get out of the error and follow up with successful payments.

Check Account Information:

Firstly, make sure that all of the information you’ve provided to PayPal is accurate and up-to-date. If you’re asked to provide additional documentation, do so as soon as possible.

Login to your Account Again

Another method to fix the ‘PayPal Freezing When Transferring Money’ issue is by restarting the device and signing in to your account again. For this, you need to first log out of your PayPal account, and then switch OFF the device. After that, again switch ON the device and open the PayPal application. Sign-In to your account using the correct credentials. Check for the success of payment transactions.

Clear Cache and Cookies

If your PayPal account is freezing when you try to transfer money, it could be due to a problem with the cookies or cache on your Android phone. Clearing the cache and cookies can often resolve these issues. Here are the steps to clear cache and cookies on your Android phone:

Open the Settings app on your Android phone.
Tap on the “Apps” option.
Find and tap on the PayPal app.
Tap on the “Storage” option.
Tap on the “Clear Cache” button.
Tap on the “Clear Data” button.
Confirm that you want to clear the data for the PayPal app by tapping on “OK”.
Finally, check for the solution of PayPal Freezing when Transferring Money.
Review PayPal Policy

If your account was frozen because of a policy violation, you’ll need to review PayPal’s policies to make sure you understand what you did wrong and how to avoid violating the policy in the future. Once you’ve corrected the issue, you can contact PayPal customer service again and request that they unfreeze your account.

Reach the PayPal Customer Care

If you think that your account may have been frozen due to fraud suspicion, reach out to PayPal customer service and explain the situation. They should be able to help you lift the hold on your account and get back to business as usual. Finally, you may no longer face PayPal Freezing When Transferring Money.