Keep your existing phone number when you switch to T-Mobile .
Phone number eligibility
You can transfer this phone number to
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Can I switch to T-Mobile but keep the phone number I already have from another carrier?
Yes, it is possible to keep the number you already have from another wireless or landline carrier. First check to see if your existing number is eligible for transfer to
How do I transfer my number to T-Mobile ?
Once you have decided to transfer your number to
- Phone Number(s) you want to transfer from your current Service Provider
- Current Service Provider Name
- Your current account number
- Billing Address including Zip Code
You will also need to contact your current Service Provider and do the following:
- Request a Porting Pin/Password
- Confirm your device is unlocked and can be ported to another Service Provider
- Request removal of any blocks or requirements on your account so you can port
- Ensure all balances are paid to your current Service Provider
When should I cancel my current service?
Don’t cancel your current service until your number is fully activated on your new
How long will it take to transfer my phone number to T-Mobile ?
Wireless Service transfers should take anywhere from 10 minutes to 3 hours. Transferring landline service can take from 3-10 days.
What should I do if my transfer takes longer than the timeline outlined?
If your phone is not active with your new phone number you can call our Customer Care team after you have waited the expected time and ask about your port. You can reach us at 1 800-
Where can I complete my transfer of service?
How do I Transfer my Service online?
It is very safe to use
If you order a new phone online you can wait to transfer your number until you receive your new device. Just call our Care Team when you receive your new device and SIM. 1 800-
How do I get reimbursed for the Early Termination Fees (ETF) associated with my old Service Provider when I transfer my Phone Number to T-Mobile ?
Option 1: Dial 611 or call us at 1-800-
Option 2: Follow the number transfer instructions on the payment page at checkout when purchasing your new
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