Top 519 Reviews From Legit Rakuten.com Buyers (2024)

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LisaToronto, Other

Reviewed Sept. 2, 2024

I have been a member of Rakuten for the past three years, during the first year everything was fine, however, sadly, Rakuten's services have erroded over the years, most especially this year. Cash back is ofter very little, I often have to chase Rakuten to give me my cash back refund,. When a merchant raises their cash back and you make a purchase, Rakuten fails to honour that, instead, they come up with every possible excuse under the sun to deny you your rightfully deserved cash back, especially, when you make large purchases.

In May of 2024, I made a large purchase at 24S, as they rose their cash back to four percent. Rakuten never honoured their commitment to give me my much deserved cash back, instead, they gave me the excuse that I used a promotional coupon, in addition shopped on another cash back site, hence, I do not qualify. This was not at all the case!!! I know of NO other cash back sites. Again, at the end of July 2024., I made another large purchase on 24S through Rakuten, it was deja vu all over again, Rakuten once again denied me my cash back, stating that 24S does not offer cash back on certain brands.

At the end of July, 202024. I also made another purchase at Italist, through Rakuten, seeing that Italist increased their cash back to 5%, to this day Rakuten has not given me my cash back, I have been imploring them to no avail, to have them pay me much overdue cash back!! Instead they have come up with another crafty excuse as to why they are denying me my cash back, they are stating that I did not begin my shopping visit at Italist through Rakuten first. This is far from the truth!!!! I have concluded that Rakuten is a fraudulent dodgy business. They are nothing but thieves. I am owed much overdue cash back, I want it now. I have been patient to a fault!!

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DebSelmer, TN

Reviewed Aug. 5, 2024

Be forewarned. I made a large purchase from Omaha Steaks because Rakuten showed the cash back at 15%. Before shopping at Omaha I made sure I was in the Rakuten app. It displayed 15% at the top of the page. Once I verified I was in the app I placed my order. The shopping trip never showed up on Rakuten so I emailed them asking that they contact Omaha to receive the shopping trip. I’ve requested this 3 times. They are ignoring me. This morning I called Omaha and asked if they would send the information to Rakuten. The supervisor said it is Rakuten’s responsibility to gather the information, not me. My cash back is $46 and it looks like I will not receive it. I will no longer use Rakuten because I don’t want to give business to a dishonest, crooked company. Shop with them at your own risk. It’s just not worth the time and aggravation.

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Sales & Marketing

Reviewed June 27, 2024

Completely fraudulent practices by Rakuten. They advertise a rebate and after you make your purchase, they find vague reasons not to pay you. They will hide behind the Merchant and say "well, we didn't get paid and the Merchant won't tell us why, so you don't get paid." Even though you adhere to all of their T&C on their site, it's apparent they get kickbacks from these Merchants to steer you toward making a purchase you would only do if you seen a great offer out there for a discount or rebate. Only to have the rug pulled out from under you. Beware. False advertisem*nts at the very core of the meaning, all the way around with these scammers!

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wolfgateHalstead, KS

Reviewed June 25, 2024

First off, I've written over 1,500 reviews on sites and I have a 97% customer favorable rating on Amazon. I would not call any site a SCAM, if it wasn't. RAKUTEN would owe me over $100 for purchases made over the last couple of years. What does their site show for me?? It shows "$1.36". That's right. Even though I had their hugely ANNOYING Rakuten Extension on my browser and purchased from dozens of covered websites, that's all the crooks say I'm owed. Even though I recently purchased a GE refrigerator from Best Buy at over $1,200 and their annoying popup that I activated said I would receive 2.5%, (which is about $27.50), they cheated me out of that, too. Even though I made a large purchase at Vitacost that they claim was 10%, I received NOTHING!!!

Either people lie about getting anything from them or they pick and choose who they decide to actually pay. But, I will make it a point, to go on every single review site I can find and WARN people against their SCAM!!! I have and do use mrrebates.com and have never been cheated by them. They may not claim as high in rebates as Rakuten, but what difference does it make when Rakuten DOESN'T PAY YOU? Look at their hones reviews and you'll see that nearly 70% of people give them ONE STAR. About 7% of people give them FIVE STARS. The 5 star reviews can easily be FAKE. You will never find any legitimate business with this bad of reviews. Oh yes, also my $10 sign on bonus just magically disappeared, too. What's the odds? Needless to say, I DON'T recommend this business.

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AsuncionDavenport, FL

Reviewed June 10, 2024

They keep on showing window pop ups for the cash backs but even after a month of making the purchase, I still yet to see the cashback hitting my account. I even reported the missing cashback, but still no help coming from them. I deleted my account even if I have pending cash backs. I consider it as my donation to them. This company is not to be trusted. I am so done with Rakuten.

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DManassas, VA

Customer Service

Reviewed June 9, 2024

This is scam, I used it my cash back was $51 and decrease to $28. Asked why but never got answer. It said 16% cash back on Temu but never got cash back in 1 transaction. It does not stick to its promise.

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fnafAlexandria, Other

Customer ServiceSales & Marketing

Reviewed June 3, 2024

I made a purchase a Temu. It’s showed 25% cash back. I received credit. After couple of days I visited the page and noticed Rakuten reduced the credit. Not only that, Rakuten reduced the order amount to show the credit. Rakuten is scamming and cheating the purchase total and credits. You can’t trust these sites and recommend anyone. I contacted the customer service. They saying it’s credited but they are lying.

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JKearny, NJ

Customer Service

Reviewed May 22, 2024

They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.

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Top 519 Reviews From Legit Rakuten.com Buyers (2024)

FAQs

Is there a catch to using Rakuten? ›

It typically takes a few hours or days for the funds to appear in your account. What is the catch with Rakuten? There's no catch to Rakuten, but you must buy items to earn cash back. Once your account has reached $5, the company releases cash back payments.

Read On ›

Is there a downside to using Rakuten? ›

Rakuten partners with many stores but doesn't have deals with every retailer. You may find you can't earn cash back at some of your regular stores.

Discover More Details ›

Do you really get money from Rakuten? ›

We'll send your first payment as soon as 15 days after your first purchase. After that, we'll send your Cash Back payment every three months. If there's any Cash Back pending, we'll carry it over to your next payment. Remember, you can only earn Cash Back if you start shopping at Rakuten.

Does Rakuten actually send you a check? ›

You'll be paid for any confirmed Cash Back, bonuses and other rewards via the payment method you selected (check or PayPal) every three months. The time it takes for Cash Back to be confirmed depends on several factors, including the store, store policy, reporting schedule, exclusions and returns.

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How much does it cost to use Rakuten? ›

Joining Rakuten is simple and free. Once you sign up, you can start shopping and earning Cash Back on qualifying purchases. Create a secure account with an email and password. You can also join using your Facebook, Google or Apple account.

Find Out More ›

Is it safe to link a credit card to Rakuten? ›

In-Store and Dining Cash Back work by letting you add Cash Back offers to a linked credit card. Any card information you share with Rakuten is held in a secure, encrypted environment and will never be exposed, sold or otherwise compromised.

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Do you have to pay taxes on Rakuten Cash Back? ›

No, credit card cash-back rewards are not taxable. The IRS treats cash-back rewards as a rebate on spending and not as income, so you aren't required to pay income tax on these rewards.

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What is the average Cash Back on Rakuten? ›

Rakuten is a great little app for earning cash just for shopping, but don't expect to use the money to pay the mortgage. As I said earlier, the average user earns just under $100 a year. They advertise that you can earn up to 20% back when shopping online, but realistically, most stores offer 2%-6% back.

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Is Rakuten affiliated with Amazon? ›

Amazon is no longer affiliated with Rakuten and does not sponsor or endorse Rakuten services. Amazon is your one-stop online resource for shopping a wide selection of products from names you already know and trust. Shop clothing, lawn and garden, electronics, books, beauty and more with Amazon.

How long does it take to withdraw money from Rakuten? ›

If you perform a withdrawal before 2.50pm on a business day, we will process the withdrawal on the same day, and it will be credited to your bank account by 11pm on the same business day.

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Is Rakuten worth signing up for? ›

David Bookbinder recently signed up with Rakuten, one of the most popular cash back apps, and said he started getting 1 to 10 percent cash back with many of his purchases. "Rakuten pays you every 3 months," he said. "So I would probably get paid 300 or 400 dollars every three months. So that's real money."

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Does Rakuten take your information? ›

When you sign up with Rakuten, we collect some basic information to set up your account. This includes information like your name, address and email. We use this information to maintain your account and support your use of our products. We also collect information when you shop and interact with us.

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Can Rakuten be trusted? ›

CAN YOU GET SCAMMED ON RAKUTEN? Rakuten is not a scam – it truly does provide you free cash when you purchase. And with over 2,500 stores to select from, almost everyone can receive cashback. Just memorize to browse the fine print respectively what items shops are giving cashback on.

Get More Info Here ›

How long does it take for Rakuten to pay you? ›

Depending on the store, this can take from a few hours to several days. Once the store confirms that you've made a purchase, we'll add Cash Back to your account and notify you. At that point, the amount will be viewable in Cash Back Balance.

What is the minimum payout for Rakuten? ›

You need minimum confirmed earnings of $5.01 Cash Back before the next payment date to get paid. Cash Back must be confirmed by the store before the payment date to be included in your check or PayPal payment. If your Cash Back Balance is $5.00 or less, it will carry over to the next payment date.

Is it worth it to join Rakuten? ›

David Bookbinder recently signed up with Rakuten, one of the most popular cash back apps, and said he started getting 1 to 10 percent cash back with many of his purchases. "Rakuten pays you every 3 months," he said. "So I would probably get paid 300 or 400 dollars every three months. So that's real money."

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How secure is Rakuten? ›

Rakuten Group provides services that are safe for our customers and in compliance with the applicable privacy laws in the areas where we operate. However, some countries have only limited or fragmented privacy rules or may lack a general privacy framework.