The Sandbox Knowledge Base (English) (2024)

FAQs

What is a knowledge base example? ›

In general, a knowledge base is a centralized repository of information. A public library, a database of related information about a particular subject and whatis.com could all be considered examples of knowledge bases.

From top to bottom, a knowledge base should be educational, motivational, and organized. It must answer common questions efficiently to save customers time and confusion. Most of all, a knowledge base should build upon itself to coalesce into an educational archive that's accessible and practical.

A knowledge base is a published collection of documentation that includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. It's designed to make it easy for people to find solutions to their problems without having to ask for help.

If your knowledge base will share company or product information with your customers and you're comfortable having all of that information publicly available, go for a totally public knowledge base. Public knowledge bases can serve the dual role of offering product or company support AND serving as a marketing tool.

Knowledge base definition

A knowledge base is a digital library of information about a company's products, services, or industry-related topics. Knowledge bases can either be internal or external to serve employees or customers, respectively. Customers want answers, and they want them fast.

Knowledge is understanding gained through learning or experience. You read a recipe to gain knowledge about baking rhubarb pie. When it burns in the oven, experience gives you the knowledge that you need to stop doing three things at once.

Epistemology proposes that there are four main bases of knowledge: divine revelation, experience, logic and reason, and intuition. These influence how teaching, learning, and understanding come about in the classroom.

Organizing it into a knowledge base opens the door to improved customer service, greater productivity, increased collaboration, and a lot less time spent answering the same questions. You can deliver an even better customer experience, one designed for the information-rich world we all live in.

How to organize a knowledge base? ›

The best way to organize your knowledge base is to divide it into clear categories and subcategories, with each article organized in the appropriate category. Articles should be written in clear, concise language and include step-by-step instructions and visual aids when necessary.

Knowledge base examples vary widely depending on the industry, organization, and intended audience. Some examples include internal wikis, customer self-service portals, and instructional guides. If this is the very first time you heard about customer self-service, check out What is customer self-service!

Knowledge-based learning is all about acquiring information and building a strong theoretical foundation. It often involves traditional teaching methods like lectures, reading assignments, and quizzes. The focus is on understanding concepts and memorizing facts, which are then assessed through tests and exams.

Some example types of knowledge-based systems include the following: Blackboard systems. These systems enable multiple sources to input new information into a system to help create solutions to potential problems. Blackboard systems rely heavily on updates from human experts.

For example, your company could have a knowledge base that covers onboarding, work policies, standard operating procedures (SOPs), and guides for using software or machines. Most companies you interact with online will have some type of knowledge base, which they may have built using knowledge base software.