The ONLY 2 Reasons Your eCommerce Site Isn't Selling [EXAMPLES] | Source Approach (2024)

When a customer lands on your eCommerce website, they need to know 2 things.

1. Is this the right product for me?
2. Is this the right place to buy the product?

If your eCommerce website isn’t selling, you aren’t answering these questions.

You are trying to convince the customer that what you sell is right for them but also that they shouldn’t go buy it on Amazon or elsewhere where they already have payment information saved, a 2-day shipping promise and significant brand trust.

How to fix it:

We’re going to look at the 3 main touch points in the funnel you have on your eCommerce website to make a sale or lose a sale.

Home, Category & Landing Pages:

Your main goal of these pages is to get potential customers to stay on the page and not hit the back button, then make it simple for them to get to the product they want to find.

To prevent a potential customer from bouncing, we will focus on answering the two questions the customer is asking before they have to scroll down beneath the fold:

1. Are these the right products for me?
2. Is this the right place to buy the product?

The right product for the customer:

• Headline explaining what you’re selling.
• Sub-Headline elaborating on your unique value proposition.
• The imagery of the product or the happy result of using your product.

The right place to buy the product:

• Your seller ratings
• A phone number to call if a customer has issues
• Chat support for if the customer has issues
• Order tracking to put the customers mind at ease
• As seen on major media publications for social proof and increased perceived value
• Trust & Credibility Badges such as:
  • Free Shipping
  • Free Returns
  • Buy Now Pay Later
  • X Number of Years in Business
  • Made in the USA
  • USA Based
  • Satisfaction Guarantees
  • Secure Shopping

Product Page:

When you run Google Shopping Ads, Email Campaigns, Social Media Ads & more, you send your buyer intent traffic to individual product pages.

When they land, this is their first interaction with your site, which means they haven’t seen your homepage, about page, or FAQ pages and know nothing about your company, let alone your product.

That means you need to reinforce why they need you shop with you specifically as well as why this is the right product for them before they have to scroll down.

The right product for the customer:

• Product Hero Image & Gallery
• Product Title
• Price
• Key Badges or Iconography That Represents Key Characteristics

The right place to buy the product:

• Your seller ratings
• A phone number to call if a customer has issues
• Chat support if the customer has issues
• Order tracking to put the customers’ mind at ease
• As seen in major media publications for social proof and increased perceived value
• Trust & Credibility Badges such as:
  • Free Shipping
  • Free Returns
  • Buy Now Pay Later
  • X Number of Years in Business
  • Made in the USA
  • USA Based
  • Satisfaction Guarantees
  • Secure Shopping

It doesn’t stop there though.

Once the customer clicks add to cart, you don’t want to lose them.

You want to instruct them to take the next step: check out.

The last thing you want the customer to do is add a product to cart, get distracted, leave and then not check out.

If your eCommerce website isn’t selling, you’re likely not getting the customer across the finish line.

You want to present them with a pop-up after they click add to cart or order now that makes it clear their next step is to check out and invites them to do so.

Speaking of the checkout, if you’ve left your checkout the way it came from Woocommerce, Shopify, Bigcommerce or another eCommerce CMS that you’re using, you’ve made a big mistake.

Checkout Page:

Your checkout page is where you seal the deal.

It’s also where the most abandonment of a site happens.

That’s why you need to optimize your checkout page to make the customer:

• Trust you
• Feel Secure
• Want to complete their purchase

Here’s how to optimize your checkout page:

• Remove distractions by eliminating your main navigation.
• Show an email address and phone number to make the customer feel comfortable.
• Remind the customer why they should shop with you specifically and not go elsewhere.
• Showcase customer testimonials for social proof.

• Let the customer buy now and pay later.
• Showcase trust badges such as Secure Shopping, Warranties, Guarantees, etc. near where you ask them to complete the checkout.
• Show a face, name and contact information for customer service so the potential customer feels confident that if anything goes wrong, they know exactly who to contact and how.

Helpful Resources for eCommerce Website Sales:

• Is your site sending all the right color psychology signals to your users to inspire them to take action and make a purchase?
  • This article: The Psychology of Color in eCommerce breaks down really well the different colors and how they affect how your visitors to your online store feel, think, etc.
  • The error I see the most is you want to make all the colors, especially on the buttons the same color as your branding because “it looks pretty” or “sleek” or “elegant” but whoa… you may actually be telling someone to take a hard pass on what you’re selling.
• Is your sales copy aligned with their needs?
  • We used the example earlier about speaking directly to the target customer.
  • You want to use the words they use, focus on benefits over features, etc.
  • The Moz blog has a great article with 4 Ways Copywriting Can Boost Your Conversion Rates.
  • If you need help with what questions to ask to get inside the mind of your consumer, you could consider working with one of the top consulting agencies.
• Is the layout of your site aligned with the data that tells you how users read eCommerce sites and the hierarchy of importance, what they read first, what they tend to skim through, etc.?
  • Over on Neil Patel’s blog, he has a great article about What these 9 Timeless Conversion Studies Can Teach You About 10x-ing Revenue
• Using an out-of-the-box template can be detriment to your conversion rates and aCustom Web Design is critical to sales.
• If you need help with this, you would look into eCommerce development companies that specialize in Conversion Rate Optimization.