The 5-Step approach (2024)

Publication - Advice and guidance

Published
31 May 2016

ISBN
9781786522429

Updated, easy-to-use guidance describing how to use the 5 Step approach to design and evaluate behaviour change interventions.

The 5-Step approach

The 5-step approach to evaluation

The 5-Step approach (2)

Identify the problem

The 5-Step approach (3)

If your ultimate aim is to change people's behaviour, you need to be clear what it is you are trying to change and why there is currently a need for this to happen

The 5-Step approach (4)

Review the evidence

The 5-Step approach (5)

What you intend to do should be grounded in the evidence of 'what works' and why. Service providers should review the available evidence in order to plan activities which can be expected to achieve the intended behaviour change. The evidence should guide what you do and help you to understand the process through which it should work.

The 5-Step approach (6)

Draw a logic model

The 5-Step approach (7)

A logic model is a diagram which shows, step-by-step, why the activities you plan should achieve your aims. The logic model forms the basis for evaluating the whole project - you are going to test whether these steps happened as you predicted.

The 5-Step approach (8)

Identify Indicators and monitor your model

The 5-Step approach (9)

Use the logic model to identify indicators (i.e. measurements or observations) that things actually happen as you predicted. You will need to collect data about your project FROM THE START on inputs, activities, users, short, medium and long-term outcomes.

The 5-Step approach (10)

Evaluate logic model

The 5-Step approach (11)

Analyse the data you've collected on your various indictors to evaluate how well your project worked for your various users. Report on whether your data suggests the logic model worked as planned. Be honest about any areas which were less effective. Use this to improve your service.

The 5-step approach: A summary

1. Identify the problem
It is essential that you are clear from the start about the problem you are aiming to address. What kind of behaviours are you aiming to change and why is this is needed at this particular time and place? Perhaps there are local gaps in service provision or recent events which suggest intervention would be timely.

2. Review the evidence
The most effective projects and services build from existing evidence about what works - they learn from previous experiences. Therefore, the 5-step approach puts a deliberate emphasis on using existing evidence and the evaluation should measure the extent to which your service is based on evidence. The first step is therefore to gain an understanding of the existing evidence base in order to plan your service.

3. Draw a logic model of how your service should work
The logic model is a step-by-step diagram which shows the ultimate outcomes you are aiming for and step-by-step how you intend to achieve them. It details inputs (e.g. money, staff, resources) needed to deliver your activities and how they should lead to short, medium and long-term outcomes and ultimately meet your aims.

It should describe how evidence, funds and staff will be used to design and deliver activities and how exactly, based on your review of the existing evidence, these activities are expected to lead to short, medium and long term outcomes.

A template and excellent guidance can be found here: http://www.uwex.edu/ces/pdande/evaluation/evallogicmodel.html

4. Identify indictors and collect monitoring data
Using your logic model as a guide, identify indicators that will test whether the project actually worked as the logic model predicted. You should collect data on what activities were delivered to whom, as well as evidence that they led (or didn't lead) to the short-term and longer-term changes you anticipated.

Nb. It is important that you collect 'base-line' (pre-project) information about your users to compare with information you later collect during and after the intervention.

5. Evaluate logic model​
You now need to analyse the data you've collected in order to test whether the project worked in accordance with your logic model. You should assess how well activities were delivered, levels of user engagement and whether users' needs were met or their attitudes changed. Case studies can be used to illustrate examples of who the service worked for and did not work for and why that might be.

WARNING!

Do not leave planning your evaluation until the end of your project

  • Steps 1-3 should be carried out before the project begins
  • Step 4 (monitoring) should continue from the very start to the end of your project (and, ideally, beyond).
  • Step 5 (analysis) should not be left to the end either. Interim and on-going evaluations will enable you to make improvements to your project or service.

Contact

  • Catherine Bisset

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The 5-Step approach (2024)

FAQs

What are the 5-step methods? ›

The 5-step method consists of (1) Listen, reassure, and explore concerns; (2) Provide relevant, specific, and targeted information; (3) Explore coping resources; (4) Discuss social support; and (5) Discuss and explore further needs (Copello, Templeton, et al., 2010a) .

What is the 5-step decision process approach? ›

The decision-making process allows for the exploration of all alternatives in order to solve a problem, and it ensures that the best solution is found. The decision-making process includes the following steps: define, identify, assess, consider, implement, and evaluate.

What is the 5 Whys problem-solving method? ›

The 5 Whys Problem Solving technique is a simple process to follow to solve any problem by repeatedly asking the question “Why” (five times is a good rule of thumb), to peel away the layers of symptoms that can lead to the root cause of a problem. This strategy relates to the principle of systematic problem solving.

What are the 5 principles of problem-solving? ›

Here are some of the basic principles of problem-solving:
  • Define the problem clearly. The first step is understanding the problem and what you want to achieve. ...
  • Gather relevant information. ...
  • Generate possible solutions. ...
  • Evaluate and select the best solution. ...
  • Implement and monitor the solution.
Aug 25, 2023

What are the 5 types of problem-solving? ›

There are many techniques to problem solving. Examples include trial and error, difference reduction, means-ends analysis, working backwards, and analogies.

What are the five 5 most common methods in problem solving in management? ›

The following five strategies will help you get started on your problem solving journey..
  • Identify the Opportunity of the Problem. ...
  • Ask Good Questions. ...
  • Consider All Options. ...
  • Think Laterally. ...
  • Implement and Evaluate the Solution.
Jan 12, 2022

What are the 5 tips to use in problem solving? ›

Problem-solving processes often cover several key aspects:
  • Identifying the challenge.
  • Finding the cause.
  • Brainstorming solutions.
  • Implementing a solution.
  • Tracking progress.

What step in the 5 step model for solving problems is the easiest? ›

Expert-Verified Answer

The easiest step in the 5-Step Model for Solving Problems is Step 1: Identify and Define the Problem, while the most challenging step is Step 4: Find an equation or set of equations. The 5-Step Model can be applied to both personal and professional problem-solving.

What are the 5S approaches? ›

5S is a cyclical methodology: sort, set in order, shine, standardize, sustain the cycle. This results in continuous improvement.

What are the 5 steps in the systematic approach? ›

STEP 1: FRAMING THE QUESTION
  • Step 1: Framing questions for a review. ...
  • Step 2: Identifying relevant work. ...
  • Step 3: Assessing the quality of studies. ...
  • Step 4: Summarizing the evidence. ...
  • Step 5: Interpreting the findings.

What are the 5 approaches to strategy development? ›

The five strategy approaches are:
  • Classic Strategy: Be Big. Classical strategy is based on achieving sustainable competitive advantage by positioning a firm optimally in an attractive market. ...
  • Adaptive Strategy: Be Fast. ...
  • Visionary Strategy: Be First. ...
  • Shaping Strategy: Be the Orchestrator. ...
  • Renewal Strategy: Be Viable.

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