When it comes to thriving in the midst of economic uncertainty, fostering a culture that understands and accounts for the human experience–allowing for autonomy, beating out burnout, and calling for collaboration–is the best way forward.
Date
November 21, 2017
Category
Engagement and Recognition
The employee lifecycle model (ELC) is a method to visualize how the employee engages with the organization they are a part of.
According to the ELC model, this ongoing relationship has five stages: Recruitment, Onboarding, Development, Retention, and Exit or Separation.
You can turn the employee lifecycle model into a framework that provides a different engagement strategy for each stage.
Let’s say a company has an excellent recruitment strategy, but high turnover rates. The organization could focus on the retention phase in order to develop a more suitable solution for this issue.
If by any chance you are thinking that this is the old plain customer journey, then you are right!
The ELC model is based on the idea that companies should design the employee experience as carefully as their customer’s experience. Thus the reason why the ELC resembles -to some degree – the customer journey.
“Employee engagement should be a mindset, not a program that starts and stops when morale is low. Unfortunately, many large organizations don’t have a true pulse on the value of their engagement. They need to effectively turn engagement data into meaningful intelligence at the department and individual manager level to help employees recognize their contributions to the business.”
Scott Ahlstrand, Right Management’s Global Practice Leader for Employee Engagement (Manpower)
So, what are the advantages of implementing an employee lifecycle strategy?
Mapping the employee journey drives two main benefits: better talent retention and reputation improvement. On one hand, reducing turnover costs saves time and money (no surprise here). On the other hand, a better reputation increases chances of hiring more new talent. Never underestimate word-of-mouth!
Now let’s dive deep into each ELC step and study their objectives and challenges.
Employee Lifecycle Stages
First Stage: Recruitment
Recruitment is all about finding the right fit for each position within the organization. Some companies visualize it in a very similar way to the classic marketing funnel:
A successful recruitment strategy should include the employer’s brand which should be monitored and leveraged, as it is the organization’s reputation and value proposition (for employees).
In fact, some versions of the ELC model name this as the “Attraction” stage, prior to recruitment. You read more about this in our article about employee advocacy.
Tip: the application process is a turning point in the candidate experience, so make it as simple and pleasant as possible. You don’t want complicated, time-consuming buying processes for your customers, right? The same applies to job seekers.
Second Stage: Onboarding
The onboarding process means much more than giving a new hire the information and tools needed to start working. It’s the opportunity to immerse the new employee in the company’s culture and it’s crucial to ensure retention. It is estimated that 50% of all senior outside hires fail within 18 months on the job.
A friendly, smooth onboarding process will help employees learn what’s expected of them. These expectations comprise not only performance aspects but also social.
Tip: New hire’s feedback is typically less biased than others employee’s feedback. Follow up onboarding as soon as you can in order to collect fresh insights and ideas!
Third Stage: Development
The employee development stage begins as soon as the new hire starts working. To show confidence in employee’s potential increases his loyalty and trustworthiness. Investing in learning opportunities and offering attractive challenges is the best path to nurture people skills.
Career development should be a top priority for employers. Nevertheless, about 70 percent of employees say they are dissatisfied with growth opportunities at their companies.
Design realistic and achievable career paths and communicate them in a clear and friendly manner. It’s like teaching the rules of a game: the more information a player has – and the more he/she practices – the better player he/she will be.
Tip: Thank employees for their effort to grow, especially if they are investing their own time to develop their careers. Budget permitting, consider rewarding them. In case it doesn’t you can always reward employees with another type of incentive, maybe a personal day.
Fourth Stage: Retention
Retention stage is a critical step in the employee lifecycle model. According to the U.S. Bureau of Labor Statistics, turnover can cost an organization 33 percent of an employee’s total compensation – including wages and benefits!
Begin by hiring the right person for each position. Encourage an open, fluent communication between employees and management. The first and most important thing to retain talented employees is fairly simple: listen carefully to understand what is going on and how you can help.
Talent retention has a direct impact on the organization’s overall performance. Always keep an eye on the company’s job satisfaction levels, since it will result in time and money savings.
Tip: 40 percent of employees do not feel appreciated by their company. Boost morale by turning corporate values into concrete behaviors with employee engagement platforms like StarMeUp.
Fifth Stage: Exit
The final stage in the employee lifecycle model comes when a worker leaves the organization. Whether they leave for personal reasons, retirement or a new job, it’s important to manage the situation accordingly.
When an employee leaves a team, the rest of the people may experience feelings of sadness and uncertainty. Make sure that the separation is smooth and distressful.
Tip: Coming back to where we started. Exit surveys should be like the application process, easy and painless. If possible, conduct a personal exit interview to gather as many valuable insights and feedback as possible.
How does your company assess the employee lifecycle? Leave us your comments!
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Introduction
As an expert in employee engagement and organizational culture, I have extensive knowledge and experience in understanding and improving the human experience within companies. I have studied the concepts and strategies related to the employee lifecycle model (ELC) and its impact on engagement and recognition. I can provide valuable insights and information on each stage of the employee lifecycle and its objectives and challenges.
Employee Lifecycle Model Overview
The employee lifecycle model (ELC) is a framework that visualizes the ongoing relationship between an employee and the organization they are a part of. It consists of five stages: Recruitment, Onboarding, Development, Retention, and Exit or Separation. Each stage plays a crucial role in shaping the employee experience and engagement within the organization.
1. Recruitment
The recruitment stage focuses on finding the right fit for each position within the organization. It involves attracting potential candidates and showcasing the employer's brand and value proposition. A successful recruitment strategy includes monitoring and leveraging the organization's reputation. The application process is a critical turning point in the candidate experience, and it should be made simple and pleasant .
2. Onboarding
The onboarding stage goes beyond providing new hires with the necessary information and tools to start working. It is an opportunity to immerse them in the company's culture and ensure their retention. A friendly and smooth onboarding process helps employees understand what is expected of them, both in terms of performance and social aspects. Collecting feedback from new hires during this stage can provide valuable insights and ideas.
3. Development
The development stage begins as soon as the new hire starts working. It involves showing confidence in the employee's potential and investing in their learning and growth opportunities. Offering attractive challenges and clear career paths can nurture their skills and increase loyalty and trustworthiness. Communication of career development opportunities should be clear and friendly, similar to teaching the rules of a game .
4. Retention
The retention stage is critical for organizations as turnover can be costly. It is essential to hire the right people for each position and encourage open and fluent communication between employees and management. Actively listening to employees and understanding their needs and concerns is crucial for talent retention. Job satisfaction levels should be monitored to ensure overall performance and save time and money.
5. Exit
The final stage in the employee lifecycle model occurs when an employee leaves the organization. Whether it is due to personal reasons, retirement, or a new job, managing the situation appropriately is important. A smooth and respectful separation process can help mitigate any negative impact on the remaining team members. Conducting exit surveys or personal exit interviews can provide valuable insights and feedback .
Advantages of Implementing an Employee Lifecycle Strategy
Implementing an employee lifecycle strategy offers several advantages for organizations. Firstly, it drives better talent retention by reducing turnover costs and saving time and money. Secondly, it improves the organization's reputation, increasing the chances of attracting new talent. Word-of-mouth recommendations play a significant role in attracting potential candidates. By focusing on each stage of the employee lifecycle, organizations can create a positive and engaging employee experience.
In conclusion, the employee lifecycle model provides a framework for organizations to understand and enhance the employee experience. By strategically addressing each stage of the lifecycle, organizations can improve talent retention, reputation, and overall performance. Recruitment, onboarding, development, retention, and exit are all crucial stages that require careful attention and consideration.
