Terms of Use | Changed (2024)

Terms of Service

Changed App Terms Agreement

Last modified: August 14,2023

This Changed App Terms Agreement (“Agreement”) is a binding agreement between you (“End User” or “you”) and Changed Inc., a Delaware Corporation (“Changed” or the “Company” or “we” or “us”). This Agreement governs your use of the Changed App, (including all related documentation, the “Application”). The Application is licensed, not sold, to you.

The Services provided through this Application help you pay off your student loans and other debt faster by rounding up your purchases to the next dollar. When the difference between your purchases and the rounded-up amount reaches or exceeds $5.00, Changed will transfer the funds to your Changed account ("Changed Account"). When your Changed Account balance reaches or exceeds your selected balance threshold, Changed will send a payment to your student loan account servicer or your other loan account servicer. Changed can transfer a maximum of $500 per week to your loan servicer. If a refund of your Changed Account balance is requested the maximum amount that can be sent back to your account is $600 per day until your Changed account is fully refunded. To use this service, you will be required to submit bank account and loan servicer information as provided below.

The Services provided through this Application also includes Changed’s “Stash my Cash” program. The Stash my Cash program is a separate account. The account carries no interest. You will be able to split your savings from your external and connected bank accounts to this Stash my Cash Account and your other accounts with Changed. You can then “Cash Out” your Stash my Cash balance at any point, once per day. The Changed Stash my Cash Account and Changed Account are both referred to herein as “Changed Accounts”.

The Changed Account and Stash my Cash Accounts are brokerage accounts with a cash management feature, provided through Synapse Brokerage LLC (“Synapse Brokerage”), an SEC-registered broker-dealer and member ofFINRAandSIPC. Additional information about Synapse Brokerage can be found onFINRA's BrokerCheck. By participating in a Synapse cash management program, you acknowledge receipt of and accept theSynapse Terms of Service and Privacy Policy, and the applicable disclosures and agreements available inSynapse’s Disclosure Library.The Partner Financial Institution(s) participating in a Synapse cash management program can be found in theList of Program Banks.

THE SERVICES PROVIDED THROUGH THE CHANGED APP ARE PROVIDED THROUGH A PAID MONTHLY SUBSCRIPTION THAT WILL AUTOMATICALLY RENEW EACH MONTH.

BY CHECKING THE CHECKBOX CONFIRMING THAT YOU HAVE READ THESE TERMS AND AGREE TO THEM OR BY USING THE APPLICATION, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT; (B) REPRESENT THAT YOU ARE EIGHTEEN (18) YEARS OF AGE OR OLDER; AND (C) ACCEPT THIS AGREEMENT AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, INSTALL OR CONTINUE TO USE THE APPLICATION AND DELETE IT FROM YOUR MOBILE DEVICE.

1. License Grant. Subject to the terms of this Agreement, Changed grants you a limited, non-exclusive and nontransferable license to:

(a) download, install and use the Application for your personal, non-commercial use on a single mobile device owned or otherwise controlled by you (your “Mobile Device”) strictly in accordance with the Application’s documentation and as permitted by the Apple Inc. (“Apple”) App Store Terms of Use and Sales & Refund Terms and Conditions; and

(b) access, stream, download and use on such Mobile Device the Content and Services (as defined in Section 5) made available in or otherwise accessible through the Application, strictly in accordance with this Agreement applicable to such Content and Services.

(c) You acknowledge that this Agreement is concluded between Changed and you only, and not with Apple, and that Changed, not Apple, is solely responsible for the Application and the content thereof.

2. License Restrictions. Licensee shall not:

(a) copy the Application, except as expressly permitted by this license;

(b) modify, translate, adapt or otherwise create derivative works or improvements, whether or not patentable, of the Application;

(c) reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code of the Application or any part thereof;

(d) remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices from the Application, including any copy thereof;

(e) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Application or any features or functionality of the Application, to any third party for any reason, including by making the Application available on a network where it is capable of being accessed by more than one device at any time; or

(f) remove, disable, circumvent or otherwise create or implement any workaround to any copy protection, rights management or security features in or protecting the Application.

3. Reservation of Rights. You acknowledge and agree that the Application is provided under a license, and not sold, to you. You do not acquire any ownership interest in the Application under this Agreement, or any other rights thereto other than to use the Application in accordance with the license granted, and subject to all terms, conditions and restrictions, under this Agreement. Changed and its service providers reserve and shall retain their entire right, title and interest in and to the Application, including all copyrights, trademarks and other intellectual property rights therein or relating thereto, except as expressly granted to you in this Agreement.

4. Collection and Use of Your Information. You acknowledge that when you download, install or use the Application, Changed may use automatic means (including, for example, cookies and web beacons) to collect information about your Mobile Device and about your use of the Application. You also will be required to provide certain information about yourself as a condition to downloading, installing or using the Application or certain of its features or functionality, and the Application will provide you with opportunities to share information about yourself with others. All information we collect through or in connection with this Application is subject to our Privacy Policy, available at https://goChanged.com/legal/ and in the Changed App under “Disclaimers” in the menu. By downloading, installing, using and providing information to or through this Application, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

5. Content and Services. The App may provide you with access to the Company’s website located at http://goChanged.com/ (the “Website”) and products and services accessible thereon, and certain features, functionality and content accessible on or through the App may be hosted on the Website (collectively, “Content and Services”). Your access to and use of such Content and Services are governed by this Agreement and the Company’s Privacy Policy, located at https://goChanged.com/legal/, which are hereby incorporated by reference. Your access to and use of such Content and Services may require you to acknowledge your acceptance of this Agreement and the Company’s Privacy Policy and/or register with the Website, and your failure to do so may restrict you from accessing or using certain of the App’s features and functionality.

6. Geographic Restrictions. The Content and Services are based in the state of Illinois in the United States and provided for access and use only by persons located in the United States. You acknowledge that you may not be able to access all or some of the Content and Services outside of the United States and that access thereto may not be legal by certain persons or in certain countries. If you access the Content and Services from outside the United States, you are responsible for compliance with local laws.

7. Maintenance and Updates.

(a) Apple has no obligation to support. Changed is solely responsible for providing any maintenance and support services with respect to the Application, as specified in this Agreement, or as required under applicable law. Changed and End User acknowledges that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application.

(b) Support. Changed may from time to time in its sole discretion develop and provide Application updates, which may include upgrades, bug fixes, patches and other error corrections and/or new features (collectively, including related documentation, “Updates”). Updates may also modify or delete in their entirety certain features and functionality. You agree that Changed has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality. Based on your Mobile Device settings, when your Mobile Device is connected to the internet either:

(i) the Application will automatically download and install all available Updates; or

(ii) you may receive notice of or be prompted to download and install available Updates.

You shall promptly download and install all Updates and acknowledge and agree that the Application or portions thereof may not properly operate should you fail to do so. You further agree that all Updates will be deemed part of the Application and be subject to all terms and conditions of this Agreement.

8. Third-Party Beneficiary. Changed and End User acknowledge and agree that Apple and Apple’s subsidiaries, are third-party beneficiaries of this Agreement, and that, upon End User’s acceptance of the terms and conditions of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce the Agreement against End User as a third party beneficiary thereof.

9. Third-Party Materials. The Application may display, include or make available third-party content (including data, information, applications and other products services and/or materials) or provide links to third-party websites or services, including through third-party advertising (“Third Party Materials”). You acknowledge and agree that Changed is not responsible for Third Party Materials, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Changed does not assume and will not have any liability or responsibility to you or any other person or entity for any Third Party Materials. Third-Party Materials and links thereto are provided solely as a convenience to you and you access and use them at entirely at your own risk and subject to such third parties’ terms and conditions.

10. Term and Termination.

(a) The term of this Agreement commences when you download or install the App or acknowledge your acceptance and will continue in effect until terminated by you or Changed as set forth in this Section 10.

(b) You may terminate this Agreement by either (i) choosing “Cancel Service” from the “Settings” menu in the Changed App and following the instructions, or (ii) contacting Changed at [email protected] and working with our staff to cancel your account.

(c) Changed may terminate this Agreement at any time without notice if it ceases to support the Application, which Changed may do in its sole discretion. In addition, this Agreement will terminate immediately and automatically without any notice if you violate any of the terms and conditions of this Agreement.

(d) Upon termination:

(i) all rights granted to you under this Agreement will also terminate;

(ii) Changed will cancel your account; and

(iii) you must cease all use of the Application and delete all copies of the Application from your Mobile Device and account.

(e) Termination will not limit any of Changed’s rights or remedies at law or in equity.

11. Monthly Subscription. The services provided through this Application are purchased as a paid Monthly Subscription. Subscription fees will be deducted from your Changed Account or the funding account you link with Changed and transferred to Changed. Through your acceptance of this Agreement, you authorize this deduction and transfer of funds. Your subscription will automatically renew each month if you do not cancel it in accordance with this Agreement at least three (3) Business Days in advance of the Renewal Date.

(a) Renewal Date for Formerly Free Accounts. For End Users who enter into this Agreement with an existing free Changed account, the Renewal Date for your Monthly Subscription shall the same day of the month as the date that you accept this Agreement.

(b) Renewal Date for New Accounts. For End Users who enter into this Agreement without an existing Changed Account, the Renewal Date for your Monthly Subscription shall the same day of the month as the first transfer of funds from your bank account to your SynapseFI User Account.

(c) Renewal Date in Short Months. In any month, if such month does not include the date on which the subscription would ordinarily be renewed (for example, if the month is February and the Renewal Date is the 31st), the Renewal Date shall be the last Business Day of that month.

(d) Renewal Date to Fall on Business Day. In any month, if the Renewal Date does not fall on a Business Day, the Renewal Date for that month shall be the following Business Day.

Third-Party Service Providers.

Changed has contracted with certain service providers in order to provide services to you. One service provider is Synapse Financial Technologies, Inc. (“Synapse”), a technology service provider that owns or otherwise has relationships with certain banks and financial institutions and service providers (each of the foregoing being a “Partner Financial Institution”). Synapse Financial Technologies, Inc. is not a bank.

Brokerage accounts and cash management programs are provided through Synapse Brokerage LLC (“Synapse Brokerage”), an SEC-registered broker-dealer and member ofFINRAandSIPC. Additional information about Synapse Brokerage can be found onFINRA's BrokerCheck. By participating in a Synapse cash management program, you acknowledge receipt of and accept theSynapse Terms of Service and Privacy Policy, and the applicable disclosures and agreements available inSynapse’s Disclosure Library.The Partner Financial Institution(s) participating in a Synapse cash management program can be found in theList of Program Banks.

By creating an account with Changed, and initiating financial transactions, you agree to the Synapse Terms of ServiceandPrivacy Policy. You also agree to the terms of service and privacy policy of Synapse’s Partner Financial Institution corresponding to the financial service and product(s) you select (collectively, “Synapse Terms”), each of which can be foundhereand which are incorporated herein by reference. By creating an account with us, you acknowledge that Synapse may share your information as necessary with their affiliates, Partner Financial Institutions and other service providers in connection with providing their respective services. It is your responsibility to make sure that the information you provide to Changed is accurate and complete. Additionally, you are responsible for complying with Synapse Terms when using your account. It is your responsibility to read and understand Synapse Terms as it contains terms and conditions relating to your account including but not limited to your rights, limitations, reversal and other liabilities, limitation of liability and binding arbitration provisions. All financial transactions are performed by Synapse’s Partner Financial Institutions, a list of which can be found atsynapsefi.com/legal. Changed will provide you with all access to all transaction notifications and account balances in addition to providing customer support relating to your account. You should refer to your account agreement for more important information.

12. Cancellation Due to Failure to Provide Loan Account Information. If you fail to provide us with your loan account information within sixty (60) days of registration for Changed, we reserve the right to cancel your Changed subscription and refund or return any funds in your Changed Account in accordance with the refund and disposition of unclaimed funds provisions set forth in Sections 13 and 14 of this Agreement.

13. Refund after Cancellation. After cancellation in accordance with the terms of this Agreement, your Monthly Subscription will end on the renewal date. Any funds remaining in your Changed Account will be refunded within 10 Business Days. You will not receive a refund of the fees paid for the period of service in which you canceled your subscription.

14. Disposition of Unclaimed Funds. If, after cancellation, the funds in your Changed Account cannot be refunded due to outdated, incorrect, or invalid bank account information, we will contact you at your email and postal addresses on file to alert you so that you may update your bank account information and receive a refund. If you fail to update your information, the Monthly Subscription fee will continue to be deducted from your Changed Account for up to sixty (60) months or until the account is balance is zero dollars ($0.00), whichever occurs first. If any funds remain in your Changed Account sixty (60) months after cancellation, we will again attempt to locate you. If we cannot, such funds will be presumed to have been abandoned. Abandoned funds will be handled in accordance with that state and federal laws governing unclaimed property.

15. Disclaimer of Warranties. THE APPLICATION IS PROVIDED TO LICENSEE “AS IS” AND WITH ALL FAULTS AND DEFECTS WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, Changed INC., ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE APPLICATION, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE. WITHOUT LIMITATION TO THE FOREGOING, Changed INC. PROVIDES NO WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE APPLICATION WILL MEET YOUR REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR FREE OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES OR THE LIMITATIONS ON THE APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

16. Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL Changed INC. OR ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE LICENSORS OR SERVICE PROVIDERS, HAVE ANY LIABILITY ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APPLICATION OR THE CONTENT AND SERVICES FOR:

(a) PERSONAL INJURY, PROPERTY DAMAGE, LOST PROFITS, COST OF SUBSTITUTE GOODS OR SERVICES, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER FAILURE OR MALFUNCTION OR ANY OTHER CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR PUNITIVE DAMAGES

(b) DIRECT DAMAGES IN AMOUNTS THAT IN THE AGGREGATE EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE APPLICATION.

IN PARTICULAR, Changed INC. AND ITS AFFILIATES RELY ON YOUR INPUT OF CORRECT BANKING, LOAN SERVICE PROVIDER, AND OTHER FINANCIAL INFORMATION IN ORDER TO PROVIDE YOU WITH THE SERVICES AVAILABLE THROUGH THE APPLICATION. IN NO EVENT WILL Changed INC. OR ITS AFFILIATES BE LIABLE FOR ERRONEOUS TRANSFERS OF, OR A FAILURE TO CORRECTLY TRANSFER, FUNDS WHERE SUCH ERROR OR FAILURE IS ATTRIBUTABLE TO INCORRECT BANKING, LOAN SERVICER PROVIDER OR OTHER FINANCIAL INFORMATION.

THE FOREGOING LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR Changed INC. WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY SO SOME OR ALL OF THE ABOVE LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU.

17. Limitations on Apple’s Obligations.

(a) Changed is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Application to conform to any applicable warranty, End User may notify Apple, and Apple will refund the purchase price for the Application to that End User. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Changed’s sole responsibility.

(b) Changed and End User acknowledge that Changed, not Apple, is responsible for addressing any claims of End User or any third party relating to the App or End User’s possession and/or use of that Application, including, but not limited to: (i) product liability claims; (ii) any claim that Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

(c) Changed and End User acknowledges that, in the event of any third party claim that the Application or End User’s possession and use of that Application infringes on that third party’s intellectual property rights, Apple, will not be responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

18. Electronic Fund Transfers ("EFTs") and Account Balances.

The following disclosures are made in accordance with the federal law regarding electronic payments, deposits, transfers of funds and other electronic transfers to and from your account(s). There may be limitations on account activity that restrict your ability to make electronic fund transfers. Any such limits are disclosed in the appropriate agreements governing your account.

1. Definitions: Electronic Fund Transfer: Any transfer of funds, other than a transaction originated by check, draft or similar paper instrument, that is initiated through an electronic device or computer to instruct us to debit or credit an account. Electronic Fund Transfers include such electronic transactions as direct deposits or withdrawals of funds, transfers initiated via telephone, website or mobile application. Preauthorized Electronic Fund Transfer: An Electronic Fund Transfer that you have authorized in advance to recur at substantially regular intervals; for example, direct deposits into or withdrawal of funds out of your account.

II. Your Liability: Authorized Transfers: You are liable for all Electronic Fund Transfers that you authorize, whether directly or indirectly. Unauthorized Transfers: Tell us at once if you believe your account or PIN or Access Information (as defined below) is lost or stolen or has been or may be subject to unauthorized Electronic Fund Transfers. Support message us immediately to keep your possible losses to a minimum. You could lose all the money in your account(s). If you tell us within two (2) Business Days after learning of the loss or theft of your account access device, or after learning of any other unauthorized transfers from your account involving your account access device, you can lose no more than $50 if Electronic Fund Transfers are made without your permission. For these transactions, if you DO NOT tell us within two (2) Business Days after learning of the loss, theft or unauthorized use, and we can establish that we could have prevented the unauthorized transfer(s) if you had told us in time, you could lose as much as $500. Also, if your periodic account statement shows unauthorized transfers and you DO NOT tell us within sixty (60) days after the statement was delivered to you, you may not get back any money you lose after the sixty (60) day period if we can prove that we could have prevented the unauthorized transfer(s) if you had told us in time. If an extenuating circ*mstance (such as extended travel or hospitalization) prevents you from promptly notifying us of a suspected lost or stolen access device or of any other suspected unauthorized transfer(s), the time periods specified in this Section B may be extended for a reasonable period.

1. Errors or Questions about Transactions. Please contact us by emailing us at [email protected] (1) if you believe a transaction receipt or a statement is wrong, or (2) if you need more information about a transaction on the receipt or statement. For consumer accounts, we must hear from you no later than sixty (60) days after we sent you the first statement on which the error or problem appeared. For business accounts, we must hear from you within one (1) Business Day of us sending you a receipt. Your inquiry must include: (x) your name, email associated with your account, and your account number (if available); (y) a description of the error or the transaction you are unsure about, and a clear explanation of why you believe there is an error or why you need more information; and (z) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your inquiry via email within ten (10) Business Days.

1. Time Periods
2. Ten-Day Time Period - Changed will investigate promptly and, except as otherwise provided in this paragraph, shall determine whether an error occurred within ten (10) Business Days of receiving a notice of error. Changed shall report the results to the consumer in writing within three (3) Business Days after completing its investigation. Changed shall correct the error within one (1) Business Day after determining that an error occurred.
3. Forty Five-Day Time Period - If Changed is unable to complete its investigation within ten (10) Business Days, Changed may take up to forty-five (45) days from receipt of a notice of error to investigate and determine whether an error occurred, provided Changed does the following:
4. a) Provisionally credits the consumer's account in the amount of the alleged error (including interest where applicable) within ten (10) Business Days of receiving the error notice. Changed need not provisionally credit the consumer's account if:

(1) Changed does not receive written confirmation within ten (10) Business Days of an oral notice of error; or

(2) The alleged error involves an account that is subject to Regulation T (Securities Credit by Brokers and Dealers, 12 CFR part 220);

1. b) Informs the consumer, within two (2) Business Days after the provisional crediting, of the amount and date of the provisional crediting and gives the consumer full use of the funds during the investigation;
2. c) Corrects the error, if any, within one (1) Business Day after determining that an error occurred; and
3. d) Reports the results to the consumer within three (3) Business Days after completing its investigation (including, if applicable, notice that a provisional credit has been made final).

3. Extension of time periods. The time periods described above may be extended as follows:
4. a) Extension of Ten-Day Time Period - The time limit for resolution is extended to twenty (20) Business Days in place of ten (10) Business Days if the notice of error involves an electronic fund transfer to or from the account within thirty (30) days after the first deposit to the account was made; or
5. b) Extension of Forty-Five-Day Time Period - The time limit for resolution is extended to ninety (90) days in place of forty-five (45) days for completing an investigation, if a notice of error involves an electronic fund transfer that occurred within thirty (30) days after the first deposit to the account was made.

When you open a Changed Account, you will link a checking or savings account to perform ETF and, if applicable, deposit funds into your Changed Account or Stash my Cash Account. The cash balance maintained in a Synapse Brokerage LLC Cash Management Program is held at one or more Program Banks. The deposit at Program Banks is not covered by Securities Investor Protection Corporation (SIPC). The deposit is eligible for FDIC insurance subject to FDIC insurance coverage limits. All assets of the account holder at the depository institution will generally be counted toward the aggregate limit. For more information about FDIC insurance coverage, please visit the FDIC website at www.FDIC.gov or call 877-ASK-FDIC. As referenced in the Synapse Brokerage LLC Customer Agreement, customers are responsible for monitoring their total assets at the Program Bank to determine the extent of available FDIC insurance. All FDIC insurance coverage is in accordance with FDIC rules. See your applicable account agreements and the Synapse Terms of Service for further details. The Program Bank(s) participating in a Synapse cash management program can be found in the List of Program Banks. Synapse Brokerage LLC is an SEC-registered broker-dealer and member of FINRA and SIPC. Additional information about Synapse Brokerage can be found on FINRA’s BrokerCheck.”

I authorize Changed to debit the account indicated for the recurring transactions according to the online form and my agreement with Changed. I will not dispute Changed so long as the transactions correspond to such terms. This payment authorization is valid and will remain effective unless I cancel this authorization by emailing Changed at [email protected] at least three (3) Business Days in advance.

All EFT transactions are performed by Synapse Partner Financial Institutions . Changed only transmits transaction instructions to and does not hold deposits in your Changed Account. Changed will provide you with all transactions notifications and Account balances in addition to providing customer support relating to your Changed Account as detailed below.

19. Transactions History and Disputes. All questions regarding ETF transactions or your SynapseFI User Account must be directed to [email protected] or (800) 557-9419 within sixty (60) days and not to SynapseFI or its financial institution partners. Changed is responsible for resolving issuers and errors relating to transactions and account balances. If you wish to make a financial service complaints against Changed, you may email [email protected].

20. Terms of Plaid Services. The Changed App uses Plaid Technologies, Inc. (“Plaid”) to gather End User’s data from financial institutions. By using our service, you grant Changed and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

21. Identifying Information. We may at any time require you to provide additional information in order to verify your identity. This information may include your full name, address, telephone number, date of birth, or such other information or documentation as we may deem necessary. Such information may be required, for instance, in order to meet our legal obligations or the requirements of our financial service partners and their financial institution partners.

22. Indemnification. You agree to indemnify, defend and hold harmless Changed and its officers, directors, employees, agents, affiliates, successors and assigns from and against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees, arising from or relating to your use or misuse of the Application or your breach of this Agreement. Furthermore, you agree that Changed assumes no responsibility for the content you submit or make available through this Application.

23. Export Regulation. The Application may be subject to US export control laws, including the US Export Administration Act and its associated regulations. You shall not, directly or indirectly, export, re-export or release the Application to, or make the Application accessible from, any jurisdiction or country to which export, re-export or release is prohibited by law, rule or regulation. You shall comply with all applicable federal laws, regulations and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing or otherwise making the Application available outside the US.

24. Notice. Changed may provide you with notices, including those regarding changes to this Agreement, using any reasonable means, which may include email, SMS, MMS, text message or postings in the App. Such notices may not be received if you violate this Agreement by accessing the Service in an unauthorized manner. You agree that you are deemed to have received any and all notices that would have been delivered had you accessed the Service in an authorized manner.

25. Developer Contact Information. End User may direct questions, complaints or claims with respect to the Application to Changed at:

Changed Inc.

433 W. Van Buren St. Suite 1100-J

Chicago, IL 60607

(800) 557-9419

[email protected]

26. Severability. If any provision of this Agreement is illegal or unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of this Agreement will continue in full force and effect.

27. Governing Law. This Agreement, and any dispute between you and Changed, shall be governed by and construed in accordance with the internal laws of the state of Illinois without regard to principles of conflicts of law. Any legal suit, action or proceeding arising out of or related to this Agreement or the App shall be instituted exclusively in the federal or state courts of Cook County, Illinois, USA, and you and Changed consent to personal jurisdiction in those courts.

28. Limitation of Time to File Claims. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE APPLICATION MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

29. Entire Agreement. This Agreement and our Privacy Policy constitute the entire agreement between you and Changed with respect to the Application and supersede all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the Application.

30. Changes to the Agreement and Services. Changed reserves the right to make changes to this Agreement and the Services provided through the Application from time to time. If we make material changes to the Agreement, we will notify you either by sending you a notification by email, or by a notice displayed within the Application. Continued use of the Application following such notice will constitute your acceptance of the changes. If you do not wish to continue using the Application following such changes to the Agreement or the Services, you may cancel your subscription.

31. User Suggestions. From time to time, to provide the best service and user experience, Changed may modify the Services provided through the Application based on your suggestions. By providing us with any such suggestions, you waive any moral rights you might have with respect to any such suggestions you provide to us. You also grant us the right to use any material, information, ideas, concepts, know-how or techniques contained in any communication you provide or otherwise submit to us for any purpose whatsoever, including but not limited to, commercial purposes, and developing, manufacturing and marketing commercial products using such information. All rights in this paragraph are granted without the need for additional compensation of any sort to you.

32. Survival. Any provision of this Agreement which contemplates performance or observance subsequent to any termination or expiration of this Agreement shall survive any termination or expiration of this Agreement and continue in full force and effect. Such provisions include but are not limited to sections governing refunds and unclaimed property.

33. Waiver. No failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

34. Business Day. "Business Day" means a day other than a Saturday, Sunday or other day on which commercial banks in Chicago, Illinois are authorized or required by Law to be closed for business.

35f. Non-transferable account. You agree that your Application account is non-transferable and all of your rights to your profile or contents within your Application account terminate upon your death. No agency, partnership, joint venture or employment is created as a result of this Agreement and you may not make any representations or bind Changed in any manner.