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Samsung was recognized by the Business Intelligence Group for Excellence in Customer Service Award for our Supporting Consumers via SMS Using AI Language Initiative.
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Samsung Care was recognized with a gold Stevie award for Supporting Consumers via SMS Using AI-Language Translation Technology Award for Innovation in Customer Service and Best Customer Satisfaction Strategy for Samsung Beyond Boundaries, a program that provides customers in rural areas with access to quality repair service.
ACSI 2023
Ranked #1
American Customer Satisfaction Index Survey has ranked Samsung #1 for: Home Appliances in Overall Service Experience1and TV in Overall Quality2.
Best Customer Experience Strategy – Over 10,000 Employees
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For the second year in a row, Samsung Electronics America has been given a GOLD award in the International Customer Experience Awards. Samsung is recognized for developing and implementing a customer experience strategy intended to provide customers in rural areas with access to quality Samsung care for their TVs and home appliances through its “Samsung Beyond Boundaries” project.
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1Samsung tied with one other Appliances brand for Service Ease and two other brands for Service Time.
2Samsung tied with three other TV brands for Overall Quality and Product Quality.
∆Samsung Account required for network-based smart services, including streaming apps and other smart features. Separate[connected]computer, mobile or other device may be necessary to create/log in to Samsung Account.Without Account log in, only external device connections(e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available.If you do not have a Samsung Account, you can easily create one here:https://account.samsung.com/membership/introit’s free to sign up; terms apply.
3Out-of-warranty transparent pricing is only available on samsung.com/support for Home Appliances.
*Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.
‡Coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
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