Support contact information and operating hours | Guideline Help Center (2024)

If you have questions about your Guideline account, our Customer Success team would be happy to assist you.

You can also search our Help Center for answers to common questions.

Please note, we do not have live chat available via our help widget at this time.

When communicating with our team, we will ask you to answer questions about yourself and/or the plan for security verification. In general, it’s always helpful to provide your account ID, which can be used as one form of verification.

Employee and participant support

401(k) participants can contact our Customer Success team by submitting a form, emailing [email protected], or by phone at (888) 344-5188.
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If you need assistance distributing funds after separating from your company, you can find instructions on Guideline rollovers here. If you would like further assistance, please contact our distribution line at (888) 498-2766.
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Employer and plan administrator support

For questions related to administering and managing plans after first contributions were processed, 401(k) plan sponsors and administrators can contact Customer Success by submitting a form, emailing [email protected], or by calling (888) 228-3491, ext. 2.
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Please note that if you have not been assigned administrator access, we will not be able to offer assistance with plan-specific questions. To review the different permission levels available see here.
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Employer onboarding support

If you are in the process of completing the set up of your Guideline 401(k) plan, you can email [email protected] or call (888) 588-0446 for assistance.
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Personal IRA support

If you have questions about your Guideline IRA, feel free to contact us at [email protected] or (888) 810-3801.
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SEP IRA support

For questions regarding your employer-sponsored SEP IRA plan, feel free to email us at [email protected].
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New plan inquiries and sales

If you’re interested in learning how your employees might benefit from a Guideline retirement plan or to learn more about the plans we offer, reach out to our Sales team via email at [email protected] or by phone at (888) 228-3491 ext. 1.

Guideline Pro partners

For general inquiries about Guideline Pro, you can contact [email protected] or (888) 588-4698. For additional details regarding finding dedicated support for your Guideline Pro account, your clients, or their employees, see our guide here.