Store categories FAQ (2024)

How to add listings to a category one by one?

Edit individual listings to add or change a category.

1. Go to Active listing
2. Select the Edit button next to the listing you want to add to the category.
   
3. Scroll to Store categories.
4. Assign the category using the drop-down menu.
   
5. Select Update listing.

How to edit categories for multiple listings?

Change multiple listings to add or remove categories.

1. Go to Active listing
2. Tick the boxes next to all the listings you would like to add to the category.
3. Select Edit selected below the Edit button.
   
4. Tick the boxes next to all the listings you would like to add to the category
5. Select Edit in bulk one at a time
   
6. Assign the Store categories to each listing using the drop-down menu. Select Save and next to continue to another listing or select Save and minimise to submit changes.
   
7. Select Submit changes
   

How to show custom Store categories on my Storefront?

Show custom Store categories on your storefront and buyers can use these categories to navigate through your Store.

1. Go to Manage my Store.
2. Select Edit Store.
3. Under Category preferences, select Store categories and publish the changes.
   

It will be shown to buyers like this

How to feature Store categories on my Storefront?

Feature up to 6 categories on your storefront with an image.

1. Go to Manage my Store.
2. Select Edit Store.
3. Under featured categories, select the plus sign to add an image for the category.
4. Choose the category from the drop-down menu. You can feature up to six categories with listings.
   

What are the other benefits of using Store categories?

1. Features categories on Storefront
2. Organise your product assortment
3. Share direct links to a specific category
4. Send promotions/coupons on listings in a category

How to create promotions using categories?

Create promotions for specific categories.

1. Go to Seller Hub.
2. Select Promotions under the Marketing tab.
3. Select Create a promotion button on the right-hand side.
4. Choose Coupon from the drop-down menu.
   
5. Select Specific Store categories under "Item eligibility".
6. Select Choose categories link.
   
7. Tick the box next to desired categories and select Include categories.
8. Select Include categories.
   

How to add categories?

Create your own Store categories to organise your listings.

1. Go to Manage Store categories
2. Select the Add Store categories button.
3. Enter the category name. Up to 5 categories can be added at once.
4. Select Save.
   

How to move/rename/delete a category?

Reorganise your categories by moving, renaming and deleting them.

1. Go to Manage my Store.
2. Select Edit.
3. Select Move/Rename/Delete from the drop-down menu.
4. Select Save.
   

Why are listings in the categories not updated?

Changes are reflected within 5 to 15 minutes. However, sometimes bulk changes may take up to 24 hours to reflect. Refresh the page to verify changes have occurred.