Stop your Norton subscription from automatically renewing (2024)

FAQs

Stop your Norton subscription from automatically renewing? ›

Stop your subscription from automatically renewing

Sign in to your account and then: Visit the My Subscriptions tab. Click Cancel Subscription Renewal or Manage Renewal located below the subscription you want to cancel the renewal for, and. Confirm your cancellation.

Stop your subscription from automatically renewing

Sign in to your account and then: Visit the My Subscriptions tab. Click Cancel Subscription Renewal or Manage Renewal located below the subscription you want to cancel the renewal for, and. Confirm your cancellation.

If you need to call directly dial 1-888-681-1964. How to contact us: Contact Norton online, via chat 24 hours a day, 7 days a week.

Your Norton product subscription continues even when you uninstall it from your computer. If you want to continue using your Norton product subscription, reinstall it as soon as you can.

The easiest way to cancel your automatic renewal subscription is at the source of the charge, such as with Google Play, Amazon or the vendor itself. However, if your best efforts to contact the source of the charge fail, you can report future charges from the vendor as fraudulent to your card issuer.

Sign in to your account and visit the My Subscriptions tab to manage your renewal settings. Your Norton product prompts you to manually renew the subscription when it expires next time.

Scam emails can include warnings about expired antivirus settings or an infection on your computer. They can also falsely state your Norton subscription was renewed and may include a fake invoice or billing information.

How to get a refund from Norton automatic renewal? ›

With an automatically renewing subscription, you have continuous access to your service without having to worry about expiration dates. If you were charged for the annual renewal of your subscription and would like a refund, contact Member Services & Support. Contact Member Services & Support.

Manage My Account

To cancel your contract and request a refund, you can call us at 0800 331 6004 or you can chat with us. Forgot password? Our community is made up of Norton experts and our customers. Collectively they aim to help you resolve technical issues you may be having with your products or services.

If you're charged without your consent, and the company won't refund your money, dispute the charge (also called a “chargeback”) with your credit or debit card company right away.

You may upgrade to the latest Norton 360 subscription plans. If you are in an automatically renewing subscription, be sure to cancel the subscription renewal for your current Norton subscription before purchasing or upgrading to a new subscription.

A valid Norton subscription ensures that your security is always up to date. You must activate or renew your subscription before the trial or subscription period ends to continue to use all the Norton features and keep your device protected.

If your subscription status shows as expired, then we recommend that you reactivate the Norton product. If the problem persists and you have an active subscription, then download the Norton product from your account. You don't have to uninstall the product to perform this action.

In the My Norton window, in the center pane, click the settings icon > Software Updater. In the Software Updater settings window, slide the switch next to Software Updater to off.