Stop Unwanted & Annoying Home Phone Calls (2024)

To activate or deactivate Anonymous Call Block, press:

• *77 toactivateAnonymous Call Block or dial 1177 on rotary or pulse-dialing phones, listen for a recording or confirmation tone
• *87 todeactivateAnonymous Call Block or dial 1187 on rotary or pulse-dialing phones, listen for a recording or confirmation tone

Note:after you activate the service, it will remain on until you deactivate it.

If you have turned on Anonymous Call Block, numbers on Priority Call or Select Call Forwarding lists will reach you even if the numbers are blocked.

This service subject to availability for new customers based on location. If you currently subscribe to Call Block you will continue to receive it.

Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked. All calling features are subject to availability and compatibility restrictions.

By following the voice-recorded instructions, you can add the number of the last person who called you, add a new number, or change an existing number on your list. The voice-recorded instructions will also tell you how to add to your list if your list is full.

To activate or deactivate your Call Block list, press:

• *60 or dial 1160 on rotary or pulse-dialing phones
• *80 or dial 1180 on rotary or pulse-dialing phones

Note:In some areas, you must press 3 to Call Block off.

Call Intercept picks up incoming calls that do not have a valid phone number. Callers must identify themselves before the Call Intercept feature rings your phone and plays the recorded name of the caller. You must have Caller ID to use Call Intercept.

Customers in CT, DC, DE, MA, NJ, NY, PA, RI, and VA who currently subscribe to the product and remove it will not be able to re-order.

Call Intercept is not available for rotary dial service. All calling features are subject to availability and compatibility restrictions.

The first time you use Call Intercept, call toll-free 1.800.527.7070 from the phone that has Call Intercept and follow the voice prompts to set your security PIN. After you set your security PIN, you can call into the system from any phone to make changes to your Call Intercept settings.

To manage your existing Call Intercept calling feature:

• Call toll-free 1.800.527.7070 and follow the voice prompts to
  • Establish your security PIN
  • If you’ve forgotten your PIN or override code
  • To turn Call Intercept on or off
  • To add or remove numbers from your Priority Caller List
• Call 1.800.435.7986 (1.877.611.7607 Spanish) to have your PIN reset
• To bypass Call Intercept
  • Priority callers can bypass Call Intercept by entering your 4 digit Call Intercept Override Code
  • Your phone will alert you with a short-short-long ring and “Priority Caller” will appear on your display

Call Trace initiates a trace of the last call you received. You can use this feature to trace unlawful or threatening calls that alarm, frighten, or harass you. All calling features are subject to availability and compatibility restrictions, some calls may not be traced.

Your phone is already equipped for Call Trace. To activate the service, simply press *57 (rotary phones dial 1-1-5-7). Charges and fees for using Call Trace may vary.

Note:You must repeat the steps above each time you want to trace a call.

How to take further action by establishing a case

Some states require you to trace two or more calls to establish a case. The records of all traced calls will be released to a law enforcement agency only. The action taken by law enforcement may vary by area.

Note:this service is no longer available to new customers. If you currently subscribe to this service, you will continue to receive the service, but you will not be permitted to re-subscribe to it if you remove it or transfer it to another customer at your current location or to a new location.

Before you use Do Not Disturb, you must first set up the list of numbers you want to block. You can change your Do Not Disturb list at any time.

To program Do Not Disturb service call 1.800.527.7070, select:

• Do Not Disturb Service, enter the last 4 digits of your phone number as your temporary PIN and follow the instructions to change to a new, permanent 4-digit PIN

To program Do Not Disturb service call 1.800.527.7070, enter:

• 10-digit phone number>Do Not Disturb PIN, follow the recorded instructions to make the change you want to make

To activate Selective Call Blocking:

• Press *67 or dial 1167 on a rotary dial phone, listen for the confirmation tone, followed by the dial tone and dial the phone number of the party you wish to call
• The word "Private" or "P" will appear on the display unit of the called party
• Your call will be blocked for one-time use only

Selective Call Blocking turns off after each call. You must reactivate the service each time you want your telephone number blocked. If the called number has Anonymous Call Rejection activated, your call will not be answered.

Note:not all calls can be blocked. Calls to 911, toll-free (800 or 877) or 700/900 services, and some 311 services cannot be blocked. Calls to some wireless customers may not be blocked. All calling features are subject to availability and compatibility restrictions.

• Hang up the phone, Do NOT interact with the caller, Do NOT call back in order to be taken off the list – calling back can cause you to get more calls because the scammers know you are a real person
• If you do end up in a conversation with a scammer, never reveal any personal information such as passwords, social security numbers, or account numbers
• If you are not sure whether a caller is a scammer or not, hang up immediately, remember that legitimate callers do not call asking for personal information
• Report the call to theFTCatDoNotCall.gov or ReportFraud.ftc.gov
  
  • Information to include: time and date of call, the number that appeared on your Caller ID screen, your telephone number, and a description of the message
  • You normally won't see immediate action, but the FTC's complaint database is important – it helps government agencies and companies go after illegal robocallers and come up with new ways to attack the problem
• Some call blocking applications likeVerizon Call Filterwill allow you to report calls to improve the accuracy of the service