Steam Support :: Steam Gifts (2024)

FAQs

Does Steam email you gifts? ›

Once you've completed the gift purchase, the recipient will receive an email with a link to redeem the gift on their Steam account.

To request a refund on a Steam gift, we will need the gift recipient to first initiate the refund and approve the removal of this purchase from their account. The gift recipient must first allow the refund by logging into their Steam account from the Support page and selecting the gift.

Add [email protected] and [email protected] to your contacts or trusted senders list within your email client. Wait up to 30 minutes for the email to be delivered.

Steam Support :: How do I contact Steam Support? How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue.

Steam Support will send an automated email message containing a confirmation code to your contact email address each time you begin to change your Steam Account password or contact email address.

Once the purchase has been completed, the gift recipient will receive both an email and a gift notification on their Steam account.

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime).

Navigate to Steam Help (help.steampowered.com) and log in with your Steam account. Find the purchase you would like to refund and click on it. If your purchase is not listed, it falls too far outside of our refund window and is ineligible for a refund. Select the problem you are having with the product.

Steam Support - 24 HOURS. Sign in to get personalized help for 24 HOURS.

If you need customer service or technical support regarding Steam or Valve games, visit Steam Support at https://help.steampowered.com, where we can most efficiently direct your issue to the attention of the right team.

How do I contact someone on Steam? ›

- Starting a voice chat with a friend is as simple as right-clicking their name in your friends list and selecting 'Start Voice Chat'. You can also start a voice chat in the lower right corner of any open chat window by clicking the microphone icon.

You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.

Apple Steam Link App

The Steam Link app for iOS extends Steam Link functionality to many iOS phones, tablets, and Apple TVs. Head to App Store to download the free app. The App uses the same streaming technology as Valve's Steam Link, allowing you to play your favorite games...

Steam account ownership cannot be transferred. Buying, selling, trading, or gifting a Steam account is a violation of the Steam Subscriber Agreement (SSA).

The associated value can only be used to purchase products such as video games, in-game items, software, and hardware. If someone contacts you to pay them in Steam Wallet Gift Cards, you are most likely targeted in a scam.

While we do not knowingly share Personally Identifying Information about you through the Steamworks API such as your real name or your email address, any information you share about yourself on your public Steam Profile can be accessed through the Steamworks API, including information that may make you identifiable.

Frequently Asked Questions. Are there any restrictions on purchasing digital gift cards? You and your friend must both have Steam accounts and you'll need to be friends on Steam. You can purchase Steam digital gift cards for any user that you have had on your friends list for at least 3 days.