Steam Support :: An unexpected error has occurred. Your purchase has not been completed. (2024)

FAQs

How to fix an unexpected error has occurred your purchase has not been completed Steam? ›

Disable or completely remove any IP proxy or VPN software that you may be using, restart your computer, and test your purchase again. All transactions that are initiated through anonymous proxies will be declined by Steam.

If the error message that you see for a failing purchase refers to a "hold," you may have failed an AVS (address verification) or CVV2 (3-digit code on the back of the card) check with your bank. decline a transaction that fails an address or CVV check. Steam will not collect the funds that your bank has put on hold.

So if you're trying to buy a game that's on sale, but you have trouble purchasing, Steam will let you try the purchase again within the next three days. We want you to be able to purchase and enjoy games on Steam.

Steam has a strict policy that fails all transactions with incorrect, false, or fraudulent address information. There is no way for Steam Support to force Steam to accept payment from a transaction that has failed in this way, even if the charge still appears as pending in your bank account.

You can have up to 10 times your current wallet balance in buy orders active at any time. This is so you can place low-priced buy orders on a lot of items that you're interested in. If you don't have enough money in your Steam Wallet to fulfill a buy order, that buy order will be automatically cancelled.

Since subscriptions are a recurring payment, we need to make sure that your card is legitimate and your bank allows us to charge your card monthly. To do that, we send a $1 charge request to your bank to verify your identity and validate your credit card.

In the Settings panel, select the Downloads tab and you'll find the "Clear Download Cache" button at the bottom. Then select "OK" to confirm and acknowledge that you'll need to login to Steam again.

Why won't Steam accept Visa debit? ›

The biggest reason for a declined card is insufficient funds available to make a purchase. That could be because you're at or near your credit limit, or the card was suspended for non-payment. A card can also be automatically declined if there is any history of chargebacks against Steam, or any fraud cases on the card.

Many Steam issues can be caused by a firewall, anti-virus, or a problem with your router or internet connection. Please use the Troubleshooting Network Connectivity guide to ensure that your network is properly configured for use with Steam.

Invalid Steam Gift Card Code

Double-check the code you've entered for any typos or errors. Steam codes are case-sensitive, so ensure you've entered uppercase and lowercase letters correctly. If the problem persists, contact Steam Support with your proof of purchase and they'll guide you through the validation process.

Firstly check if you typed the wrong details of your gift card: Look out for the I's and 1's, the 0's and o's, etc. If this isn't the case, it means your steam gift card was not correctly activated from the store of purchase. All you need to do is take it back and request proper activation or contact Steam for support.

This is a common type of error that can occur any time a game is updated or installed on Steam. The error results when Steam is not able to complete the installation. The specific reason for the error will be shown in the parenthesis at the end of the error message.

Many Steam issues can be caused by a firewall, anti-virus, or a problem with your router or internet connection. Please use the Troubleshooting Network Connectivity guide to ensure that your network is properly configured for use with Steam.

If a game won't launch, this is often caused by corruption in your extracted game files. Please see our Verify Integrity of Game Files article for instructions on verifying the integrity of your game files. Games may not launch if you're running software which interferes with Steam.