Social Security Administration to Resume In-Person Services at Local Social Security Offices | SSA (2024)

I am pleased to announce that local Social Security offices will restore in-person services, including for people without an appointment, on April 7, 2022.

To avoid waiting in line, I strongly encourage people who can, to use our online services, call us, and schedule appointments in advance rather than walking in without an appointment.

Phone appointments can save you a trip to a busy office. I thank the public for your patience as we work to increase service.

Customers who walk in without appointments may encounter delays and longer waits at our offices. Before coming to an office, we encourage you to visit our Emergency page to check the office status. Be aware that our offices tend to be the busiest first thing in the morning, early in the week, and during the early part of the month, so people may want to plan to visit at other times.

Given that many of the people we serve have health vulnerabilities, and consistent with our union agreements, we are continuing to require certain safety measures including masking (regardless of local guidance), physical distancing, and self-health checks for COVID-19 symptoms. We will provide masks to the public and employees if they need them.

Online Services and telephone remain the most convenient ways to contact the agency.

Most Social Security services are available to the public online and with a my Social Security account, or by telephone. And most Social Security services do not require the public to take time to visit an office. People may create their my Social Security account, a personalized online service, on our website. Many Social Security services are also conveniently available by dialing toll-free, 1‑800‑772‑1213. People who are deaf or hard of hearing may call Social Security’s TTY number, 1‑800‑325‑0778.

As we transition to a new modern phone system, some people may experience a busy signal or be unintentionally disconnected from their call. We sincerely regret this disruption and recommend people call when our National 800 Number may be less busy, such as before 10 a.m. or after 4 p.m. local time or later in the week. Like our offices, our waits are generally shorter later in the month.

To learn more, please visit our Online Services page.

Tags: COVID-19, General Information, my Social Security, my Social Security account, online services

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Comments

1. Widalys

   September 30, 2022 6:57AM

   Can I drop off an envelope that I needed to sent proof of my current job paystubs today in the office. Thanks in advance.

   • 

     A.C.

     September 30, 2022 7:54AM

     Hi, Widalys. Thanks for your question. Please contact your local Social Security office for submission options.Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays.VisitHow to Get Help from Social Securitytolearn more, including what to know if you need to visit an office.We hope this helps.

   • Lots

     September 30, 2022 11:43AM

     WHEN WILL IN WALK-INS WITHOUT APPOINTMENTS RESUME? ALSO, WHY CAN’T I TALK TO A LIVE REPRESENTATIVE????

     • 

       A.C.

       September 30, 2022 2:16PM

       Hi. Thanks for visiting our blog.Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays.VisitHow to Get Help from Social Securitytolearn more, including what to know if you need to visit an office.We hope this helps.

2. Mabia D.

   September 29, 2022 12:25PM

   Hi please i need an appointment to a social security office to change the order of my name to match that on my green card asap

   • 

     A.C.

     September 29, 2022 2:21PM

     Hi, Mabia.Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays.VisitHow to Get Help from Social Securitytolearn more, including what to know if you need to visit an office.We hope this helps.

3. Roxanne N.

   September 28, 2022 3:51AM

   How can I make an appointment?

   • 

     A.C.

     September 28, 2022 8:40AM

     Hi, Roxanne. Thanks for your question.Most local offices have resumed in-person service for people without an appointment. Customers who walk in without appointments may encounter delays.VisitHow to Get Help from Social Securitytolearn more, including what to know if you need to visit an office.We hope this helps.

   • Lawrence f.

     September 29, 2022 4:20AM

     Says I need to bring in proof for soc cards I need asap for housing foe me and my 3 kids

     • 

       A.C.

       September 29, 2022 6:39AM

       Hi, Lawrence. It sounds like you are referring to how to get replacement Social Security cards for you and your children.To see if you’re eligible to apply for a replacement Social Security card online for yourself or to learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card page.Check out our Frequently Asked Questions for information on how to replace a Social Security card for a child.We hope this helps.

4. Timothy N.

   September 26, 2022 6:12PM

   I WOULD LIKE TO HVE A COPY OF MY AWARD LETTER APRIL 1993 FOR SSDI I NEED TO PROVE % OF DISABILITY TO NEW YORK STATE FOR REDUCTION OF PROPERTY TAXES , being single since may 22 /2022 ,living alone , divorced,,,disabled,,, i am asking for a reduction based on m,y disability my SOLE income. and they need this proof to adjust my property taxes , send AWARD LETTER SSDI 1993 to tim harrington 486 hammerle rd. 13830
   they won’t accept unless says (award letter) and (%disability?)

   • 

     A.C.

     September 27, 2022 9:44AM

     Hi, Timothy. Thanks for visiting our blog.For your security, we do not have access to private information in this venue.Please contact your local Social Security office for assistance.Just a reminder – please be cautious about posting personal information on social media. We hope this helps.

5. Patricia A.

   September 25, 2022 4:39PM

   I received a social security check for my mother that passed away 2017…what should I do with it…

   • 

     A.C.

     September 27, 2022 7:43AM

     Hi, Patricia. Thank you for your question. Please take or mail the check to your local Social Security office. Thanks, again.

6. Ramesh A.

   September 19, 2022 11:16PM

   Many residents are looking for online appointment system. Unfortunately the phone line is always busy and get disconnected. We know that we can go in person visit and wait outside the office for hours. Rather, we would like to get an appointment online and go at that time to avoid waiting outside SSN office for hours.

   Please provide online appointment system and please fix the phone service so people can talk to live person.

   Thank you.

   • Neal

     September 25, 2022 3:12PM

     I agree with Ramesh A. There should be a way an appointment can be made online for services at any Social Security office. And as far as calling, sometimes it’s just a waste of time.

     I utilize a walker and to have to go to the office and sit for hours just to take care of simple SSI business is too much for me. And then if you mail the information, there is a possibility that the information will end up in the wrong office (which happened to me before and no one responded to inform me that documents I sent in were sent to the wrong address) and not get stamped “return to sender”, that way their documents would at least be returned back to them with their information included on them. Once they received them back, then they could attempt to locate the correct office to mail important information.

     So hopefully you will consider allowing appointments to made online. It would be better for the claimant and the workers as well.

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