Social Media Mentions | KPI example | Geckoboard (2024)

Social Media Mentions are a measure of how many times your brand name has been mentioned on social media channels such as Facebook, Twitter and Instagram.

How to calculate Social Media Mentions:

Social Media Mentions are calculated as the volume of mentions of your brand on social media channels over a given period of time e.g. month or quarter. You can use a social media monitoring tool such as Mention.com or HootSuite to track online mentions.

Pros:

Social Media Mentions is a good leading indicator of how your social media efforts are likely to impact overall brand awareness. The thinking is that the more mentions of your brand there are on social media the higher the awareness of your brand is going to be, often measured by Brand Recall.

Cons:

Not all social media mentions are created equal. People who mention your brand on social media may have very small or irrelevant followings for your target market. This may mean that some mentions of your brand on social media have less impact on brand awareness. A solution may be to only measure social media brand mentions from a predefined list of important influencers.

Tracking social media mentions is harder if your brand name is a popular term. For example, if you had an automated reading tool called “Reader”, tracking mentions of the term “Reader” would return lots of mentions that were completely unrelated to your brand. However, if you added an additional keyword filter for “automated reading” you will be able to narrow mentions more specifically to your brand.

Social Media Mentions | KPI example | Geckoboard (2024)

FAQs

What is a mention in social media? ›

What are Social Media Mentions? Social Media Mentions are a measure of how many times your brand name has been mentioned on social media channels such as Facebook, Twitter and Instagram.

How do you get social media mentions? ›

Strategies to Increase Social Media Mentions

Encourage user-generated content: Encourage your customers to create content related to your brand and share it on social media. This can be through contests, giveaways, or simply by providing an exceptional customer experience.

What is a media mention? ›

A media mention is using a brand name or keyword you're tracking. It can occur in various mediums, such as print newspapers, online news websites, magazines, and blog posts.

What is a social media indicator? ›

Social media key performance indicators (KPIs) measure how your social networks perform. In other words, these metrics track if you're meeting—or exceeding—your goals so that you can plan the next best course of action.

What is an example of a mention? ›

There was barely a mention of the plan's possible dangers. The mere mention of blood makes me ill. I get nervous at the mention of his name. Her contributions deserve a mention.

What is an example of a social media tag? ›

A tag is the "at" symbol (@) preceding a person's or brand's name on a social network. For example, if you wanted to tag Apple's CEO Tim Cook, you would use @Tim_Cook (Apple is conspicuously absent from Twitter, however). You'll see over 17 screenshots of tags in this guide (scroll to see them).

How do you respond to social media mentions? ›

When you open a social media mention in the Feed, you will be able to interact with it. At the bottom of the Mention preview, you will see the profile image and profile name of the account you are replying with! Clicking on the profile will allow you to switch profiles if you have access to multiple.

How to see media mentions? ›

So here are my six ways to find media mentions from your campaigns.
  1. Try a Google Search. The easiest way to find coverage is through Google Search. ...
  2. Use BuzzStream to Combine Multiple Google Searches. ...
  3. Set Up Alerts. ...
  4. Use Backlink Monitoring Tools. ...
  5. Try a Reverse Image Search. ...
  6. Use Social Monitoring Tools. ...
  7. Find Referral Traffic.
May 16, 2024

What is mentions on Facebook? ›

When you mention a person, Page or group in a post or comment, a link is created. The audience for the link that's created depends on the privacy settings of the person, Page or group you mention. For example, if you mention a secret group, only that group's members can see the link.

What is an online mention? ›

Tracking mentions is essentially finding out when someone mentions one or more of your relevant keywords online. It can be your brand name, CEO's name, competitor's name, product, etc. You can find mentions on social media, media outlets, forums, etc.

What is media tagging? ›

Tagging: Brief Summary

Tags are markers used to label Internet content with additional information. They're used in different ways, depending on the context and the particular channel. For example, blog posts or posts including photos on social media channels like Facebook and Twitter can all be tagged.

How to measure media mentions? ›

Track media mentions effectively by using media monitoring tools like Google Alerts, Mention, or Brandwatch. Set up specific keywords related to your brand and industry to receive real-time notifications. Monitor social media platforms, industry forums, and news outlets for relevant mentions.

What are social media identifiers examples? ›

Social Media Identifier means any name, xxxx or other identifier (either alone or in combination with any other name, xxxx or other identifier) used to establish an account, screen name, nickname or “handle” on, or means to locate any, social media product, service, application or tool (e.g., Twitter, Facebook, etc.) ...

What is a social indicator example? ›

Examples of objective social indicators include unemployment rates, crime rates, estimates of life expectancy, health status indexes such as the average number of “healthy” days (or days without activity limitations) in the past month for a specific population, school enrollment rates, average achievement scores on a ...

What are social media markers? ›

Every business has an ecosystem forming within the social web. The ecosystem is driven by the people who have experience with your brand. Whether suppliers, employees or customers the relational experience with your brand is what influences your brands “social marker”.

What is the purpose of a mention? ›

A 'mention' includes the first time your matter will be heard before the courts and occurs before your charges are formally listed for a sentence (Plea of 'guilty') or Hearing (Plea of 'not guilty'). This primarily serves the purpose of determining the accused plea to the offence.

What does it mean when someone says mention? ›

to refer briefly to; name, specify, or speak of: Don't forget to mention her contribution to the project. Synonyms: indicate. to cite formally for a meritorious act or achievement: He was mentioned in dispatches from the war zone.

What is the difference between hashtag and mention? ›

#Hashtags are used when talking about something – a topic or keyword. Using a hashtag creates a link that leads to a page displaying an aggregated list of posts about that thing. On the other hand, @Mentions are used when talking to or about someone (the user account of a person, brand, group, etc.).

What is a mention in a post? ›

Mentions are instances when a business or other user has been mentioned, discussed, or acknowledged via tagging on social media platforms such as Facebook, Twitter, and Instagram.

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