Looking to obtain a refund of your EZ-Link card or you have an EZ-Link card that is expired/expiring soon? Check out the convenient refund locations below.
Refund Channels and Locations
For valid non-expired EZ-Link cards
Get your immediate refunds (for cards with remaining value <$80) at:
Passenger Service Centres within most MRT stations.
*A deferred refund will be processed for cards with a remaining value that is equals to or above $80.
For SimplyGo EZ-Link cards
Get a deferred refund at:
SimplyGo Ticket Offices located at MRT stations and bus interchanges. Your basic particulars and nominated EZ-Link CAN ID/bank account details for the refund will be required. The deferred refund will take up to 14 working days to be processed.
For expiring EZ-Link cards before
31 December 2024
You can get a subsidised EZ-Link card at only $3. Simply exchange the EZ-Link card that is expiring/expired before 31 December 2024.
Visit any SimplyGo Ticket Office to get your subsidised card. You can also perform a deferred refund of the EZ-Link card that has expired at the SimplyGo Ticket Office.
You can check your card expiry date via the:
*Note: For expired PAssion co-brand cards, please proceed to any community centre for refund requests instead.
Security Alert: We’ve noticed an increased number of phishing emails & fake advertisem*nts and bogus webpages involving EZ-Link. Please be aware of such activities.
FAQs
You can purchase a SimplyGo EZ-Link card at any SimplyGo Ticket Office or Passenger Service Centre, or upgrade an existing EZ-Link card to SimplyGo EZ-Link at any self-help ticketing machines.
What is the difference between EZ-Link and SimplyGo? ›
EZ-Link was introduced in 2002 and operates on a card-based ticketing system. SimplyGo, on the other hand, is account-based. The former stores a commuter's travel records in their card, thereby enabling instantaneous processing and extraction of data when a transaction is made at tap-in or tap-out.
How does SimplyGo work? ›
Similar to any contactless bank card purchase, commuters simply take the card out of wallet, tap and go. Bus and train transactions will be processed, accumulated and charged to customer's DBS/POSB CASA-linked (Current Account or Savings Account -linked) ATM/Debit/Credit cards.
How do I upgrade my EZ-Link card to SimplyGo? ›
🤔 Looking to upgrade your existing EZ-Link card to #SimplyGo? It can be done at ticketing machines located at MRT stations and bus interchanges. After you place your card on the ticketing machine, select 'Upgrade to SimplyGo' and leave your card on the reader until the upgrade is complete.
How to set up SimplyGo? ›
How do I register for TL SimplyGo account?
- Create an Account.
- Add your travel card. (Mastercard/Visa/ NETS Tap/ account-based EZ-Link/ CePAS card)
- Start using your card. for train and bus rides.
How much is an EZ-Link card? An EZ-Link card which is sold at SimplyGo Ticket Offices, Concession Card Replacement Offices, SimplyGo Ticketing Service Centres, Passenger Service Centres and 7-Eleven, each cost $10, out of which $5 is stored-value for use. The remaining $5 is the cost of the card and is non-refundable.
What is the 10 cent charge on SimplyGo? ›
When you tap your GXS Debit Card at the gantry, a $0.10 pre-authorisation charge is made to ensure your card is active and ready. Not to worry, this isn't your actual fare and it'll be promptly returned once the final transaction details from SimplyGo come in. If for any reason the $0.10 charge fails, fret not!
What are the disadvantages of SimplyGo? ›
First, the top-ups on the SimplyGo app are not instant, and may take up to about 15 minutes. This can cause significant inconvenience, especially for commuters in a hurry. Commuters also cannot top up while a trip is in progress.
Why are people complaining about SimplyGo? ›
A common complaint among netizens is the absence of real-time balance display on the SimplyGo card when tapped at MRT fare gates or bus card readers. Unlike the previous Card-Based Ticketing (CBT) system, SimplyGo processes transactions at the backend, leading to delays in obtaining and displaying balance information.
What is the price of SimplyGo? ›
Call us For Assistance in Purchase @ +91 73031 79967
₹219,000.00 Current price is: ₹219,000.00. Philips Simply Go Mini Oxygen Concentrator With Extended Battery ₹268,000.00 Original price was: ₹268,000.00. ₹248,000.00 Current price is: ₹248,000.00. Sale!
For iOS users, tap on 'Get' to download the app.
- STEP 1 Install the TL SimplyGo App on your mobile phone.
- STEP 2 Sign Up and register for TL SimplyGo.
- STEP 3 Set Up and Link your card on TL SimplyGo.
The DBS Live Fresh Card offers up to 6% cashback on bus and train rides via SimplyGo. To qualify for the cashback, ensure that you have a minimum spend of S$800 per month. Terms and conditions apply. Using the DBS Altitude Visa Signature Card entitles you to 3 DBS Points for every S$5 spent locally.
How to refund SimplyGo card? ›
Get your immediate refunds (for cards with remaining value <$80) at: SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres located at MRT stations, bus interchanges and Integrated Transport Hubs.
Can a tourist buy an EZ-Link card in Singapore? ›
Singapore Tourist Pass is special EZ-Link card that offers tourists unlimited* public transport travel on Singapore's basic bus services, MRT and LRT trains within the validity period. Singapore Tourist Passes come in various options, providing unlimited* travel on public transportation services.
How to take MRT without EZ-Link card? ›
Simply tap your contactless bank card (e.g. credit or debit card) or mobile device at the MRT fare gates or card reader on buses as you would usually do with your current travel card. If you are using your mobile device, remember to place your device a little longer at the fare gates or card reader.
Can I use the EZ-Link app to tap? ›
Can I use the EZ-Link Wallet to tap to pay for public transport? Yes, users can add their EZ-Link Wallet with Mastercard to Google Pay (Android devices only) to enable payments for public transport.
SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres located at MRT stations, bus interchanges and Integrated Transport Hubs.
Passenger Service Centres within most MRT stations.
