Set up a recovery phone number or email address

To make sure you can get back into your Google Account if you ever can’t sign in, add recovery information.

Add recovery options

Important: If you use an account through your work, school, or other groups, these steps may not work. Ask your administrator for help.

How recovery info helps you

A recovery phone number or email address helps you reset your password if:

You forget your password
Someone else is using your account
You’re locked out of your account for another reason

Tip: If you change your recovery phone or email, Google may still offer to send verification codes to your previous recovery phone number or email address for 7 days. If someone starts to use your account without your permission, this allows you to quickly secure your settings.

Add or change a recovery phone number

Add a recovery phone number

Go to your Google Account.
On the left navigation panel, click Personal info.
Under "Contact info," click Phone Set up.
To add a recovery phone number, follow the steps on the screen.

Change a recovery phone number

Go to your Google Account.
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On the left navigation panel, click Personal info.
Under "Contact info," click Phone Phone number.
- Change your recovery phone: Next to your number, click Edit .
- Delete your recovery phone: Next to your number, click Delete .
Follow the steps on the screen.

Tip:If you delete your recovery phone number, it may still be used for other Google services. To manage your phone numbers, go to your account.

Which number to use

Use a mobile phone that:

Gets text messages
Belongs only to you
You use regularly and keep with you

Add or change a recovery email address

Add a recovery email address

Go to your Google Account.
On the left navigation panel, click Personal info.
Under "Contact info," click Email.
Under "Recovery email," click Add recovery email. You might need to sign in.
Follow the steps on the screen.

Change a recovery email address

Go to your Google Account.
On the left navigation panel, click Personal info.
Under "Contact info," click Email.
Under "Recovery email," click on your current recovery address. You might need to sign in.
Enter the new recovery email. Then click Verify.
Follow the steps on the screen.

Which email to use

Choose an email address that:

You use regularly
Is different from the one you use to sign in to your Google Account

How recovery info is used

Recovery info helps you get back into your account and helps keep your account secure.

Recovery phone number

Here are some ways your recovery phone number can be used:

Fix problems

Can't sign in

Go to the account recovery page, and answer the questions as best you can. These tips can help.

Use the account recovery page if:

You forgot your password.
Someone changed your password.
Someone deleted your account.
You can’t sign in for another reason.

Tip: To make sure you’re trying to sign in to the right account, try recovering your username.

Can't change recovery info

If there’s something different about how you’re signing in, you might not have the option to change your recovery info. You can try again:

From a device you normally use to sign in.
From a location where you normally sign in.
The following week from the device that you’re currently using.

Need more help?

Try these next steps:

Post to the help community Get answers from community members

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Set up a recovery phone number or email address - Computer (2024)